CO Patient Service Coordinator

The Johns Hopkins University; Baltimore (MD); On-site; USD 22,317 - 39,674; Full time

Job summary

The Johns Hopkins University in Baltimore seeks a Patient Service Coordinator to deliver friendly, confidential assistance, manage pre-registration, check-in, and scheduling, and ensure a positive patient experience within the School of Medicine.

This role coordinates visits, collects insurance data, educates patients on costs, schedules labs and procedures, handles payments, and supports back-office operations to maintain smooth patient flow.

Qualifications

• High School Diploma or graduation equivalent.
• One year of customer service experience required.
• Two years related work experience preferred.
• Additional education may substitute for required experience.

Responsibilities

• Coordinate visits within the department or across departments.
• Interview patients or family to obtain pre-registration information and confirm appointments.
• Verify and enter pre-registration and insurance information in the system.
• Obtain pre-certifications as required by insurers.
• Register patients for clinical appointments using the database.
• Assist patients with completion of medical insurance forms.
• Inform patients of costs and guide them to resources.
• Schedule labs, procedures, surgeries and admissions; resolve conflicts.
• Enter and update charges in the system; discuss charges with patients when appropriate.
• Screens calls and medical issues; determine if physician/nurse response is needed.
• Assist with back-office duties to ensure smooth patient flow.
• Maintain familiarity with medical insurance plans and terminology.

Skills

Customer service

Communication

Medical terminology

Education

High School Diploma or GED

Two years college or equivalent

Job description

We are seeking a Patient Service Coordinator who offers friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment.

Specific Duties & Responsibilities

• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Verifies and enters pre-registration and insurance information into the computer system.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Collects time of service payments, issues receipts, and prepares cash settlement records.
• Assigns diagnostic and procedure codes to charge vouchers for computer input.
• Enters patient's charges into computer system.
• Discusses patient's charges, if appropriate, with patients and/or patients' family.
• Screens patient calls and medical issues. Answers patient medical questions where appropriate and determines if physician/nurse response is required.
• Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions. Resolves any schedule conflicts. Uses automated records systems to access, enter, and edit patient information.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Prints and mails directions, maps, fee schedules, and department specific information to patients
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtains and/or verifies patient's demographic data by phone or in person.
• Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations.
• Responds to requests for completion of various medical forms for patients such as MVA forms, Disability forms, Worker's Compensation forms, etc..
• Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Answers phones and provides routine information to callers.
• Responds to medical records requests.
• Scanning medical records documents into the electronic medical records system.
• Monitors the in-basket in the electronic medical record system. Handles basic in-basket requests and forwards others as necessary to the appropriate resource. Documents appropriately in the system.
• Collects time of service payments, issues receipts, and prepares cash settlement records as required for cross coverage.
• Discusses patient charges, if appropriate, with patients and/or patients' families.
• Refers patient to appropriate office if financial counseling is necessary.
• Assists with basic insurance and third party queries and explains payment policies.
• Assists with back office duties as needed to ensure consistent patient flow.
• Maintains familiarity with various types of medical insurance to explain these plans.
• Assists physician(s) in monitoring the electronic medical records as assigned in signing of operative notes, discharge summaries, and clinic notes. Prepares and mails notes to referring and other physicians on cc list.
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
• Maintains appropriate level of office supplies and medical forms; orders additional stock in a timely manner.

Minimum Qualifications

• High School Diploma or graduation equivalent
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two years college or equivalent work experience preferred.
• Two years related ophthalmology/JHH system work experience strongly preferred.
• Medical terminology and knowledge of medical insurance coverage preferred.

Classified Title: Patient Service Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY ($20.12-$25.21 targeted; Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

FLSA Status: Non-Exempt

Location: School of Medicine Campus

Department name: SOM Oph Retina Service

Personnel area: School of Medicine