Financial Counselor (SOM OB GYN Production Unit Billing)

Johns Hopkins University; Lutherville (MD); Hybrid; USD 22,000 - 36,000; Full time

Job summary

Johns Hopkins University seeks a Financial Counselor to coordinate the pre-registration financial clearance for scheduled and non-scheduled patient appointments. Responsibilities include insurance verification, obtaining referrals and authorizations, and communicating essential information to patients and referring physicians.

The role involves liaising with physicians, insurers, and patients to ensure services are financially cleared before the date of service.

Qualifications

• High school diploma or equivalent required with 1–2 years in medical office or similar setting.
• Experience in customer service and insurance-related processes preferred.
• Maintenance of patient data and documentation accuracy is essential.

Responsibilities

• Serve as liaison between physician, insurance company and patient to ensure financial clearance before service date.
• May be assigned to outpatient and/or inpatient caseload depending on work location.
• Use budget resources within control and inform supervisor of supply needs.
• Consult with team lead before decisions based on policies and protocols.
• Read and understand requisitions, referral and insurance forms and patient data.
• Understand all screens related to insurance and departmental protocols.
• Follow written product directions and use protocols to fulfill duties.
• Complete simple reports.
• Perform other duties as required.

Skills

Medical office experience

Customer service

Insurance verification

Education

High school diploma or GED

Tools

Host systems certification

Job description

We are seeking a Financial Counselor who will coordinate pre-registration by completing financial clearance for scheduled and non-scheduled patient appointments. The financial clearance process includes but is not limited to insurance verification, obtaining referrals and authorizations (when applicable), communicating pertinent information to the patient and referring physician that may or may not have a financial impact on requested services in addition to documenting all appropriate systems as for outpatient services rendered.

Specific Duties & Responsibilities

• Serve a liaison between the physician, insurance company and patient to ensure all services are financially cleared prior to the date of service to enable prompt access to appropriate clinical/surgical services. Depending on actual work location, may be assigned to outpatient and/or inpatient caseload.
• Effectively use budget resources within control. Inform supervisor and/or team lead of supply needs.
• Confide with team lead or supervisor prior to making decisions based on established policies, procedures, and protocols.
• Read and understand requisitions, referral and insurance forms, patient related data and other forms.
• Read and understand all screens related to insurance.
• Read and understand departmental protocols.
• Read and understand written product directions.
• Use information in protocols to fulfill duties effectively and responsibly.
• Complete simple reports.
• Perform other duties as required.

Minimum Qualifications

• High school diploma or graduation equivalent.
• 1-2 years of related medical office, hospital, medical call center or similar customer service environment.
• Certification on host systems as appropriate. Certification to be obtained during 120-day introductory period.
• Final applicant for this position may be required to complete skills assessments appropriate to the position description.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Classified Title: Financial Counselor
Job Posting Title (Working Title):Financial Counselor (SOM OB GYN Production Unit Billing)
Role/Level/Range: ATO 37.5/02/OC
Starting Salary Range: $16.10 - $25.90 HRLY ($41,392 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday 8:30am - 5:00pm
FLSA Status:Non-Exempt
Location: Hybrid/JH at Greenspring Station
Department name: SOM OB GYN Production Unit Billing
Personnel area: School of Medicine