Financial Counselor/Self-pay

St. Luke's Hospital; Dayton (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke’s Hospital is seeking a Financial Counselor to guide patients through the financial aspects of care, from registration to billing, at the DOC.

The role involves providing cost estimates, explaining insurance benefits, and assisting with financial assistance applications while promoting teamwork across the healthcare team. The ideal candidate has 4-5 years in medical billing, customer service, or related fields, with knowledge of copays, deductibles, and co-insurance, and a High School

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• 4-5 years of experience in medical billing, customer service, debt collection or personal finance.
• Knowledge of healthcare insurance and understanding of copays, deductibles and co-insurance is preferred.

Responsibilities

• Provide cost estimates for uninsured patients and explain insurance benefits.
• Screen patients for Presumptive Eligibility for MO State Medicaid and assist with financial assistance applications.
• Assist patients with financial responsibilities and promote teamwork with the healthcare team.

Skills

Medical billing

Customer service

Debt collection

Personal finance

Education

HighSchoolDiploma

GED

Bachelor’s degree in Finance/Business/Healthcare Administration

Job description

Job Posting

We are dedicated to providing exceptional care to every patient, every time.

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.

Position Summary:

The Financial Counselor will have knowledge of all aspects of the department from the registration process through billing. The Financial Counselor meets face-to-face and communicates over the phone with patients at the hospital at the DOC. This role serves as the primary resource for patients navigating complex financial responsibilities, providing cost estimates for uninsured patients, explaining insurance benefits, screening patients for Presumptive Eligibility for MO State Medicaid and assisting patients with financial assistance applications. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements:

Education: High School Diploma, GED required, Bachelor’s degree in Finance, Business or Healthcare Administration is preferred.

Experience: 4-5 years of experience in medical billing, customer service, debt collection or personal finance. Knowledge of healthcare insurance and understanding of healthcare benefit types such as copays, deductibles and co-insurance is preferred.

Benefits for a Better You:

• Day one benefits package
• Pension Plan & 401K
• Competitive compensation
• FSA & HSA options
• PTO programs available
• Education Assistance

Why You Belong Here:

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.