Financial Counselor-On Site- RST

Mayo Foundation for Medical Education and Research; Rochester (MN); On-site; USD 34,440 - 46,838; Full time

Benefits offered by this job

Medical plan options

Dental coverage or reimbursement acct

Vision plan

Pre-Tax savings: HSA/FSAs

Retirement package

Job summary

Mayo Foundation for Medical Education and Research in Rochester, MN seeks a Financial Counselor to assist patients with financial clearance before, during, or after treatment. You will update insurance and demographic data in the Epic system and help patients understand options for paying co-pays, deductibles, and self-pay balances.

Requirements include a high school diploma or GED (Bachelor’s degree preferred) and experience in healthcare or patient financial services.

Qualifications

• High School Diploma or GED required or bachelor’s degree preferred.
• Experience in healthcare or patient financial services is valued.
• Knowledge of Epic RC/EMR system preferred.

Responsibilities

• Assist patients with financial clearance before/during/after treatment.
• Update insurance, financial, and demographic information in the Epic system.
• Explain options to cover financial obligations including co-pays, deductibles, and co-insurance.

Skills

Customer service

Insurance verification

Financial counseling

Communication skills

Attention to detail

Education

High School Diploma or GED

Bachelor's degree

Tools

Epic RC/EMR

Job description

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to, during, or after their treatment period. This position is responsible for obtaining and updating insurance, financial, and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co‑pays, deductibles, and co‑insurance. In addition, the counselors may assist patients with Medicaid, Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true self‑pay and self‑pay residual balances as necessary. Responsible for assisting patients with ad‑hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations.

Qualifications

High School Diploma or GED and 2+ years of relevant experience required

OR

Bachelor’s degree required

Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

Ability to read and communicate effectively. Basic computer/keyboarding skills, intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills. Position requires multiple years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification. Basic knowledge of self‑pay collections, medical terminology, ICD10 knowledge, and a functional understanding of insurance is preferred. Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail. Incumbent must be self‑motivated, self‑directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential. Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds.

Special Provisions

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

Compensation Detail

$25.38 - $34.27 / hour

Schedule

Full Time

80 Hours/Pay Period

Schedule Details: Standard Days, Monday through Friday, 8:30 a.m. CST to 5:00 p.m. CST. Evening and weekend hours would be assigned on urgent priority needs only.

Exemption Status

Nonexempt

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status.