Financial Counselor I - ORMP Patient Access

Orlando Health, Inc.; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Orlando Health Orlando Regional Medical Center (ORMC) is seeking a Financial Counselor I to help patients navigate billing and financing options with clarity and compassion.

You will verify insurance, explain costs, and support families through the financial aspects of care in a busy hospital setting.

Qualifications

• High School diploma or equivalent required; completion of Patient Financial Services Orientation recommended.
• No licensure required.
• 2+ years in a financial, business office, or customer service environment; basic MS Office proficiency and fast typing.

Responsibilities

• Explain billing processes clearly to patients and families.
• Assist with insurance verification and authorization tasks.
• Create a welcoming, informed experience during stressful care episodes.

Skills

Microsoft Office

Typing

Customer service

Education

High School diploma or equivalent

Tools

PC/Windows

Job description

Job Posting: Financial Counselor I

Position Summary

Facility

Orlando Health Orlando Regional Medical Center (ORMC)

Location

Orlando, Florida

Schedule Type

Variable Full-Time

About Us

Orlando Health Orlando Regional Medical Center (ORMC) has proudly served Central Florida for over 100 years. As the flagship hospital of the Orlando Health system and one of the region’s largest tertiary facilities, ORMC is committed to delivering exceptional care. We are Central Florida’s only Level One Trauma Center and have been recognized by U.S. News & World Report as a “Best Hospital,” with multiple units earning Beacon Awards for Excellence from the American Association of Critical-Care Nurses.

Position Summary

As a Financial Counselor I, you will play a vital role in helping patients and their families navigate the financial aspects of their care. This includes providing clear explanations of billing processes, assisting with insurance verification, and creating a welcoming, informed experience during what can often be a stressful time.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience:
  • Minimum of 2 years in a financial, business office, or customer service environment.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
  • At least 1 year of PC/Windows experience required.

Why Orlando Health?

• Recognized Excellence – Named one of America’s Best-In-State Employers by Forbes.
• Comprehensive Benefits – Access to educational programs, well-being services, and professional development opportunities.
• Immediate Benefits – Enjoy day-one benefits with options that support work-life balance and long-term career goals.