Financial Counselor 2-ED

Loma Linda University Health; Loma Linda (CA); On-site; USD 55,000 - 72,000; Full time

Job summary

Loma Linda University Health is seeking a Financial Counselor 2-ED to assist patients in our Emergency and Advanced Urgent Care departments with the financial process from initial assessment to discharge or admission.

You will verify benefits, determine eligibility, secure payer authorizations, and coordinate documentation with payers, PCPs and RN service coordinators while ensuring accurate, compassionate service for patients and families.

Qualifications

• Minimum three years customer service experience.
• Prefer hospital-based registration or Managed Care experience.
• Experience with Federal, State, and County eligibility regulations preferred.

Responsibilities

• Assist patients navigating financial process from MSE to discharge/admission.
• Verify benefits, eligibility and obtain payer authorization.
• Communicate with payers, PCP, and RN service coordinators as necessary.
• Create and execute financial contracts with patients and payers for both facility and professional services.
• Support services for all LLUH affiliated hospitals.

Skills

Customer service

English communication

Microsoft Office

Attention to detail

Prioritization

Tools

Microsoft Office

Job description

Job Description

Job Summary

The Financial Counselor 2-ED assists patients who are seeking treatment in our Emergency or Advanced Urgent Care departments to navigate through the financial process from the MSE to discharge or admission. Contributes to all functions of the financial office including functioning as a resource to colleagues. Verifies benefits, eligibility and facilitates authorization from payers and medical groups. Obtains pertinent documentation to support authorization requests. Maintains ongoing communication with payers, primary care physician and RN service coordinators as necessary. Creates and executes financial contracts with patients and payers for both facility and professional services according to policy. These services may be provided for all Loma Linda University Health (LLUH) affiliated hospitals. Performs other duties as needed.

Education and Experience

Minimum three years customer service experience required; preferably in hospital-based registration, physician’s office, Medical Group registration specializing in Managed Care, Medi-Cal, Medicare, and/or California Children's Services. Experience with Federal, State, and County eligibility regulations preferred.

Knowledge and Skills

Excellent Customer Service skills required. Able to write legibly; speak in English with professional quality; deliver the highest level of customer service to all patients, family, internal and external customers; use a computer, printer, and software programs necessary to position (e.g., Microsoft applications, patient accounting, registration and insurance eligibility applications); operate/troubleshoot basic office equipment required for the job. Able to communicate effectively in English, in person, in writing, and on the telephone; think critically; relate positively, effectively and professionally with others; provide leadership and supervision; be consistent in following policies; work calmly and respond courteously when under pressure; teach and collaborate; accept direction; work independently and with minimal supervision; perform basic math functions; manage multiple assignments effectively; compose written material; work well under pressure; problem solve, organize and prioritize workload; demonstrate good memory; pay close attention to detail. Able to distinguish colors as necessary; write, hear, read and speak sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with workplace; see adequately to read computer screens and written documents necessary to the position.

Licensures and Certifications

None.

About Us

Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.

About The Team

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities.

We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need accommodation assistance with accessing our job listings or completing an application, or during any other phase of employment with us, please contact Human Resources Management at [phone].

Loma Linda University Shared Services is a religiously-qualified Equal Opportunity Employer under Title VII of Civil Rights Act of 1964. No question on this application is asked for the purpose of unlawfully limiting or excluding any applicant’s consideration for employment because of race, color, religion, gender, age, national origin, disability, genetic information, or any other status protected by applicable law. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management.

We appreciate your interest in Loma Linda and wish you success in your job search!