Financial Counselor

Oceans Healthcare; Waco (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) retirement plan with company 贡献

Tuition reimbursement

Daily Pay

Paid Time Off

Competitive market compensation

Short/Long disability

Life Insurance

Employee Assistance Program

Job summary

Oceans Behavioral Hospital Waco is seeking a Financial Counselor to assist patients with billing and insurance questions. The role involves entering demographic and financial data, reviewing benefits, and coordinating collections.

Strong customer service and confidentiality are essential. Applicants should be proficient with Microsoft Office and patient accounting systems, have a high school diploma, CPR certification, and the ability to work with diverse patients in a hospital setting.

Qualifications

• High school diploma or equivalent is required.
• Experience with Microsoft Office and patient accounting systems.
• Knowledge of Medicare, Medicaid, and third-party payers.
• CPR certification and de-escalation training required.

Responsibilities

• Enter patient demographic and financial information in the patient accounting system for inpatient and IOP admissions.
• Ensure completed intake documentation and labeling are accurate for billing.
• Review insurance benefits and financial obligations with new admissions.
• Reconcile the midnight census in the patient accounting system.
• Initiate point-of-care collections with patients and coordinate with Utilization Management on non-covered days.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Confidentiality

CPR certification

Education

High school diploma or equivalent

Tools

Microsoft Office

Patient accounting systems

Job description

At Oceans Behavioral Hospital Waco, healing is our focus. We are passionate about helping adults and seniors manage the challenges associated with anxiety, depression and other mental health issues. Utilizing proven, innovative and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

Benefits We Offer:

• Medical, Dental, Vision Coverage (Multiple Plan Options) - Eligible first of the month after 30 days.
• 401 (k) Retirement Savings Plan with Discretionary Company Match
• Tuition Reimbursement
• Daily Pay
• Paid Time Off
• Competitive Market Compensation
• Short Term Disability, Long Term Disability
• Life Insurance
• Employee Assistance Program

The Financial Counselor is responsible for offering financial advice and assistance to patients regarding medical bills. There are the liaison between patients and their insurance companies; often coordinating payment and answering questions from both parties. Maintaining accurate account balances in accordance with contractual obligations, fee schedules, or regulations is required job duty.

Essential Functions:

• Enters patient demographic and financial information in the patient accounting system for inpatient and IOP admissions.
• Ensures that the completed admission yields a legacy system facesheet, armband, labels, etc.
• Ensures proper documentation is received for billing compliance – complete Intake Assessment and Physician Order.
• Reconciles the midnight census to ensure accuracy in the patient accounting system.
• Meets with all new admissions to review insurance benefits and financial obligations.
• Updates patient accounting system with additional or revisions to demographic or financial information obtained during patient visit.
• Initiates point of care collections with patients.
• Coordinates non-covered day discussion with Utilization Management and patients – scans signed form into the patient account system and notifies Financial Intake
• Performs other duties and projects as assigned.

Requirements

High school diploma or equivalent as minimum requirement. Previous customer service experience in a similar field, including employment as a call center worker, credit authorizer or customer service representative, is also beneficial. Due to the sensitivity and confidentiality of financial records, collectors are required to be in strict accordance with the rules regarding collection attempts regulated by the Federal Trade Commission (FTC).

Qualifications / Skills:

Experience in Microsoft Office products and general patient accounting systems. Knowledge of third party payers, Medicare, Medicaid, and other payer requirements. Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds. Able to work in a team environment. Ability to function with minimal supervision and complete understanding and respect of confidentiality. Follows policy and procedures that are in accordance with State and Federal Laws, JCAHO, HCFA and other regulatory boards as required by state and federal laws as well as the mission statement. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Work Environment:

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.