Financial Counselor

CommonSpirit Health; Omaha (NE); On-site; USD 34,154 - 48,267; Full time

Job summary

CommonSpirit Health is seeking a Financial Counselor to help patients understand their insurance benefits and available financial options. You will guide patients through billing practices, pre-collections, and setting up payment arrangements in a compassionate, faith-based healthcare setting.

You will identify resources such as Medicaid, Marketplace plans, COBRA, and charity care, coordinate with clinic staff, and communicate approvals or denials to ensure timely, compliant financial assistance

Qualifications

• High School Diploma or equivalent.
• Experience in health care revenue cycle or registration is preferred.
• Experience in healthcare collections or customer service is preferred.

Responsibilities

• Provide comprehensive financial counseling to patients, explaining insurance benefits and available financial options.
• Discuss billing practices, pre-collections, and setting up payment arrangements.
• Identify potential financial resources such as Medicaid, Marketplace plans, COBRA and charity programs.
• Obtain cost estimates and assist with charity care or financial assistance applications.
• Communicate approvals/denials to clinical staff and ensure patients understand all pathways before treatment begins.

Skills

Healthcare billing

Revenue cycle

Insurance knowledge

Customer service

Communication

Regulatory knowledge

Education

High School Diploma / General Studies

Job description

Job Summary and Responsibilities

As our Financial Counselor, you will play a critical role in realizing CommonSpirit Health's mission by assisting patients with the financial aspects of their healthcare journey. This position is responsible for ensuring patients understand their insurance benefits and available financial options, helping them navigate often complex payment responsibilities. You'll work collaboratively with clinic staff and other facilities to ensure efficient, compliant, and patient-centered financial services.

Every day you will perform comprehensive financial counseling, including discussing health insurance benefits, billing practices, pre-collections, and setting up payment arrangements. You'll identify potential financial resources like Medicaid, Marketplace plans, COBRA, and financial assistance programs. This includes obtaining pre-authorizations, communicating approvals/denials to clinical staff, providing cost estimates, and assisting patients with charity care or financial assistance applications, ensuring they understand all available financial pathways before treatment begins.

To be successful in this patient financial services role, you will need a strong working knowledge of clinical office procedures, medical terminology, and basic understanding of federal/state regulations related to healthcare. Experience in healthcare revenue cycle functions, including insurance or registration experience, and/or healthcare collections/customer service, is preferred. Exceptional communication skills, the ability to manage multiple priorities, self-motivation, and computer proficiency are essential to provide compassionate and accurate financial guidance to our patients within our faith-based healthcare system.

Job Requirements

• Job Requirements*Required
• High School Diploma / General Studies

Preferred

• Experience in health care revenue cycle functions to include insurance or registration preferred., upon hire and
• Experience in healthcare collections, registration or customer service preferred., upon hire

Where You\'ll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$16.42 - $23.19 /hour