Financial Counselor

RWJBarnabas Health; Newark (NJ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Life and Disability Insurance

Wellness Programs

Volunteer opportunities

Job summary

RWJBarnabas Health is seeking a Financial Counselor to help patients secure financial coverage for hospital services across multiple sites in New Jersey. You will meet with patients in person, by phone, or at bedside to discuss eligibility for Charity Care or Medicaid, and guide them through timely applications.

You will collaborate with social workers, case management, and clinical teams to ensure accurate accounts and advocate for patients navigating billing and access to care while supporting

Qualifications

• High School Diploma or GED is required.
• Rotating weekends and holidays availability.
• 37.5 hours per week commitment.
• Willingness to report to one of the listed NJ hospitals.

Responsibilities

• Meet with 20–30 patients per shift to discuss Charity Care or Medicaid requirements.
• Counsel patients on program eligibility and submit timely applications.
• Interact with patients, families, staff and departments regularly.
• Create financial estimates and collect point-of-service payments when appropriate.
• Advocate for patients regarding billing, access to care and service quality.
• Collaborate with social workers and case management for discharge planning funding.
• Update Medicaid, Charity Care or commercial coverage accounts timely.
• Research and resolve issues delaying payment or account resolution.
• Support quality, productivity and collection goals while maintaining patient-centered service.
• Coordinate with revenue cycle and hospital departments for efficient resolution.

Skills

Attention to detail

Verbal and written communication

Bilingual communication

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Job Title: Financial Counselor

Location: Various Hospital Sites

Department Name: Patient Financial Services

Req #: 0000260922

Status: Hourly

Shift: Day

Pay Range: $23.04 - $30.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The role of a Financial Counselor is to step in when a patient needs support by ensuring financial coverage is cleared for hospital services. Imagine your loved one without insurance, unsure of what to do next, while in the hospital. That's where you as a financial counselor come in. Our Financial Counselors are critical to patient care and serve as a patient advocate working collaboratively with social work, case management, and clinical teams to support access to care.

As a Financial Counselor, a typical daymight include:

• Patient facing in a hospital setting, seeing anywhere from 20 to 30 patients a shift by appointment, phone call, or bedside to discuss the requirements for Charity Care or Medicaid.
• Counsel patients on their eligibility for programs and submit applications for timely approval.
• Handle regular interaction with patients, families, visitors, clinical staff, and hospital departments.
• Create financial estimates and collect point-of-service payments when appropriate.
• Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
• Collaborate with social workers and case management to support funding for discharge planning
• Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
• Research and resolve issues that may delay payment or account resolution
• Support quality, productivity, and collection goals while maintaining patient-centered service
• Partner across the revenue cycle and hospital departments to facilitate efficient account resolution.

This role might be for you if:

• You thrive in a patient facing environment where things are fast paced, and you are detail oriented.
• You are bilingual as we serve patients of all backgrounds and often require translation skills.
• You are hardworking, empathetic, have excellent attendance.

To be considered for this opportunity, you must meet the below schedule and skill requirements:

• High School Diploma or GED
• Available on rotating weekends and holidays
• Available for 37.5 hours per week
• Willingness to report to one of the following hospitals:
  • Clara Maass Medical Center - Belleville, NJ
  • Cooperman Barnabas Medical Center - Livingston, NJ
  • Newark Beth Israel Medical Center - Newark, NJ
  • Jersey City Medical Center - Jersey City, NJ
  • Trinitas Regional Medical Center - Elizabeth, NJ
    • Training will take place throughout the healthcare system for the first 4 weeks of employment.
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills: English/Spanish/Arabic/Creoleor Portuguese(Preferred)

WhyYou’llLove Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.