Financial Counselor

Memorial Physician Practices; New York, Northern (NY, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive health plans

Flexible Spending Accounts

401(k) matching

Employee assistance program

Professional development

Job summary

Oakwood Springs in Oklahoma City seeks a Financial Counselor to manage patient accounts, counsel on admitting and discharging processes, and discuss payment options. Duties include pre-admission data collection, cash handling, and coordinating with the insurance process.

The role emphasizes confidential handling of financial information, accuracy in self-pay estimates, and collaboration with hospital staff to support smooth patient interfacing and timely payments.

Qualifications

• High School Diploma required; advanced education preferred.
• Proficient in software programs and basic bookkeeping.
• Excellent customer service and telephone skills.
• Minimum of one year of business or related experience including bookkeeping and cash handling.
• Hospital or medical office experience preferred.
• Medical terminology preferred.
• Familiarity with hospital department structure and functions.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Counsels patients to establish payment method and collect information.
• Contacts patients before admission to gather missing information.
• Estimates patient responsibility and communicates self-pay portion.
• Plans payment arrangements for patients unable to pay.
• Ensures completeness of pre-admission and admission information.
• Identifies patients with past payment problems and informs supervisor.
• Interprets insurance provisions and calculates self-pay amounts.
• Prepares daily cash reports and submits them to the Cashier.
• Other duties as assigned.

Skills

Customer service

Telephone skills

Software proficiency

Bookkeeping

Hospital/medical office experience

Medical terminology

Department knowledge

Shift flexibility

Education

High School Diploma

Advanced education preferred

Job description

Your experience matters

At Oakwood Springs, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How you'll contribute

A Financial Counselor maintains and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature. Responsibilities include:

• Counsels patients (or responsible parties) to establish payment method.
• Contacts patients, in advance of admission, to obtain missing information, particularly patient's signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date.
• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient's admission date.
• Accurately interprets insurance policy provisions and calculates self-pay portion of patient's bill based on expected length of stay and services rendered, so that final accounting of self-pay amount is within a reasonable variance from estimate.
• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay
• Other duties as assigned

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

Qualifications and requirements

Minimum Qualifications:

• High School Diploma required; advanced education preferred.
• Proficient in use of software programs.
• Excellent customer service and telephone skills are a must.
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.
• Familiarity with organization and functions of each hospital department
• Ability to work varying shifts (evenings, weekends, holidays)

About Us

Oakwood Springs is a 72 - bed hospital located in Oklahoma City, OK, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

EEOC Statement

Oakwood Springsis an Equal Opportunity Employer. Oakwood Springsis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.