Financial Counselor

Visiting Nurse Association Health Group; New Jersey; On-site; USD 33,000 - 88,000; Full time

Job summary

Join a dynamic team at the Community Health Center in Keyport, NJ, as a Financial Counselor. You will work closely with uninsured patients to navigate financial eligibility programs, ensure documentation accuracy, and enhance patient outreach. This role is perfect for detail-oriented individuals passionate about improving healthcare access in a diverse community.

Qualifications

• 2+ years of experience in clerical and office support work.
• Prior experience in medical billing and/or insurance enrollment required.
• Bilingual (English-Spanish) required.

Responsibilities

• Guide uninsured patients through financial eligibility programs.
• Accurately determine eligibility for patient programming.
• Provide training to Front Desk Coordinator team.

Skills

Problem solving

Communication

Interpersonal skills

Math skills

Job description

Overview

Come Join a Dynamic Team at the Community Health Center in Keyport, NJ!

VNACJ CHC is hiring - Financial Counselor

Visiting Nurse Association of Central Jersey Community Health Center (CHC) offers comprehensive, community based, preventive, primary care and wellness services for New Jersey residents of all ages at four convenient locations. CHC health care services are designed to meet the specific needs of the entire family – from annual check-ups and immunizations to sick visits, mental health counseling and critical prenatal care.

Join our mission-driven team in Keyport, NJ as a Financial Counselor, where you’ll work directly with uninsured patients to guide them through financial eligibility programs, track appointment schedules, and ensure all documentation is accurately completed in our system. You’ll serve as a key liaison across departments, provide training to front desk teams, and lead proactive patient outreach. If you are detail-oriented and passionate about improving access to care, this is your opportunity to make a lasting impact in a diverse community.

Responsibilities

• Supports organization’s mission by striving for excellence in all aspects of the job with a focus on positive interpersonal relationship with stakeholders up, down, and across the organization.
• Reviews site’s appointment schedule to track and monitor uninsured patient panel.
• Monitors the site’s appointment schedule in order to prepare for future appointments, including outreach to patients regarding required documentation. Leverages all secure patient communication platforms to interact with patients and collect information in advance of appointment.
• Accurately determines eligibility for each class of uninsured patient programming, including sliding fee discount program and self-pay.
• Completes all necessary documentation with accuracy in Practice Management software (NextGen).
• Provides training to Front Desk Coordinator team; assists with training in other locations as needed.
• Participates in regular meetings with Office Manager and Billing Supervisor to review site performance.
• Adheres to the organization’s policy in regards to absenteeism and appearance.
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position.

Qualifications

2+years of experience in clerical and office support work

Prior experience in medical billing and/or insurance enrollment required

Bilingual (English-Spanish) required

Abilityto problem solve and work independently with little supervision

Strongcommunication and math skills

Stronginterpersonal skills and ability to work with a culturally diversepopulation

Working Conditions/Physical Demand: Business Office Environment within a fast paced healthcare center with heavy phone and computer use

In compliance with New Jersey's Pay Transparency Act, the total compensation range for this position is USD $33,280.00 to USD $87,500.75. When determining an offer, Visiting Nurse Association of Central Jersey Community Health Center considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. The total compensation range reflects the total package, including base salary, overtime, bonuses, add-on incentives, special clinical compensation, retirement plans, and all other benefits. For more details about our benefits, please visit our Careers page.

EEOC

VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.