Financial Counselor

Universal Health Services, Inc.; Jeffersonville (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Tuition reimbursement

Excellent medical, dental, vision and–

Free life insurance

401(K) with company match and stock

CEU courses and career development

Pet Insurance

Job summary

Wellstone Regional Hospital in Jeffersonville, Indiana, is seeking an experienced Financial Counselor to join our Business Office.

You will verify insurance, determine patient out-of-pocket costs, and secure timely payments at the point of service, including charity screening and Medicaid eligibility.

This role requires 3 years in healthcare reimbursement, strong communication, and the ability to manage payment plans and denials.

Qualifications

• High School graduate or equivalent; Associate's degree preferred.
• 3 years of healthcare reimbursement and third-party billing experience.
• Excellent verbal and written communications skills; ability to manage multiple tasks.
• Monday–Friday, 8:00 am–4:30 pm; occasional overtime may be required.

Responsibilities

• Verifies eligibility of insurance and determines patients' out-of-pocket due.
• Audits packets and updates the host system accordingly.
• Prepares estimated out-of-pocket costs and collects at time of service.
• Prepares Promissory notes and assesses charity discounts via financial assessments.
• Answers questions about financial responsibility and plans for patients.
• Screens self-pay patients and assists with Medicaid applications.
• Contacts patients with outstanding balances to establish payment plans.
• Handles statements returned due to bad addresses.
• Performs other duties as assigned.

Skills

Healthcare reimbursement

Third-party billing

Collections experience

Financial counseling

Verbal & written communication

Education

High School graduate or equivalent

Associate's Degree preferred

Job description

Responsibilities

Wellstone Regional Hospital is a 100-bed acute care facility located in Jeffersonville, Indiana and has been providing quality health care to the residents of Southern Indiana and the Louisville area since 2003. Wellstone specializes in the treatment of Adolescents, Children, Adults, and the CD population. In addition to our in-patient services, we offer out-patient programs as well. Wellstone is currently recruting for an experienced Financial Counselor for our Business Office.

The Financial Counselor role consists of verifying insurance, determining patients out of pocket due, updating host system with corrected information, and upfront collecting at time of service. Tasks include determining if patient qualifies for possible discount (charity) by conducting financial assessments, and screening uninsured patients for Medicaid eligibility. Other tasks include creating Promissory notes, contacting patients/responsible party with outstanding balances, requesting payments, accepting payments, establishing payment arrangements, and updating returned addresses.

Job Duties:

• Verifies eligibility of insurance and determines patients out of pocket due.
• Audit packets by reporting any insurance errors to UR and Admissions. Updates host system.
• Prepares estimated out of pocket and presents to patient/responsible parties to review and collect at time of service. Accept payments in person and over the phone.
• Prepares and reviews with patient/responsible parties Promissory notes and uses tools to identify if charity discounts can apply.
• Answer any questions that a patient/responsible party may have about financial responsibility.
• Discuss/screen self-pay with patients with little or no insurance and plan for suitable payments and assist patients with applying for Medicaid.
• Contacts patients who have outstanding balance to establish payment plan. Maintains work queue upon 3 statements and 2 calls are made; account is submitted to bad debt.
• Handles patient statements that are returned due to bad addresses.
• Performs other duties as assigned/required by this position.

Benefits include:

• Competitive Compensation & Generous Paid Time Off
• Tuition Reimbursement
• Excellent Medical, Dental, Visionand Prescription Drug Plans
• Free Life Insurance
• 401(K) with company match and discounted stock plan
• Diverse programming to expand your experience
• HealthStream online learning catalogue with plenty of free CEU courses
• Career development opportunities acrossUHSand our 300+ locations!
• Pet Insurance
• More…

Qualifications

Education/Licensure: High School graduate or equivalent required, Associate's Degree preferred.

Experience: Three years of healthcare reimbursement and third-party billing experience; Experience in collections from their party payers and financial counseling.

Work Hours: Monday - Friday, 8 am to 4:30 pm

Additional Requirements: May be required to work flexible hours and occasional overtime; Excellent verbal and written communications skills are required; Must have an elevated level of interpersonal skills. Position continually requires demonstrated poise, professionalism, tact, and diplomacy; Moderate computer systems and software proficiency demonstrated knowledge of day-to-day clerical and hospital procedures; Exhibits excellent customer service relation skills as evidenced by supportive and constructive communication.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, UHS today has annual revenues were over $11 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of U.S.’ Largest Public companies. Headquartered in King of Prussia, PA, UHS has more than 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhsinc.com.

If any questions about this position, please contact HR Director, Tiffany Pierce, [phone], [e-mail]. WWW.Wellstonehospital.com.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449