Financial Counselor

Universal Health Services; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Prescription Drug

401K with match

Paid Time Off

Life Insurance

Disability Insurance

Student Loan Reimbursement

Tuition Reimbursement

Loan Forgiveness

Pet Insurance

Job summary

Forest View Hospital in Grand Rapids, MI, is seeking a Financial Counselor to review insurance eligibility, explain coverage, and collect balances. The role is onsite at the hospital, focusing on accurate benefits verification and patient financial counseling.

Responsibilities include identifying uninsured cases, determining copays and deductibles, assisting with Medicaid enrollment, and applying LOS-based collection strategies in the MS4 system.

Qualifications

• Review admissions and verify primary/secondary insurance benefits within 24 hours.
• Explain coverage and collect any remaining patient balance.
• Assist self-pay patients with Medicaid enrollment or other eligibility.
• Maintain confidentiality of sensitive information.
• Follow hospital safety policies.

Responsibilities

• Review admissions within 24 hours to authenticate accuracy of insurance verification and benefits.
• Code and enter verification data in MS4 patient record.
• Identify potential uncompensated cases and notify Business Office Manager.
• Determine applicable patient co-pays, deductibles and plan limits; conduct financial interviews.
• Assist with Medicaid enrollment or other eligibility and enrollment for self-pay patients.

Skills

Communication skills

Confidentiality

Financial counseling

Payment planning

Collections

Education

HS/GED

Bachelor's degree

Tools

MS4

Job description

Responsibilities

Financial Counselor (Hospital Based)

Forest View Hospital, located just seven miles southeast of downtown Grand Rapids, Michigan, is a private 108 bed psychiatric facility that serves children, adolescents and adults. We are licensed by the State of Michigan, fully accredited by The Joint Commission and we bring more than 45 years of experience to the evaluation, diagnosis and treatment of a wide range of behavioral health problems. As a part of our continued success and growth, we are seeking qualified applicants for a Recruiter position.

Visit us online at: https://forestviewhospital.com/

Position Summary:

The Financial Counselor is responsible for reviewing insurance eligibility, benefits and authorization with patients, explaining their insurance coverage and collecting any remaining patient balance due. This position is onsite at the hospital. Duties and responsibilities incude but not limited to review admissions within 24 hours to authenticate the accuracy of all (primary and secondary) insurance verification and benefits, demographics and intake scans, creates a new fact sheet for any corrections or changes; accurately code and enter the verification of all insurance benefits, approvals, and payments in the MS4 patient record; identifies all potential uncompensated cases and notifies the Business Office Manager in a timely manner; determines all applicable patient co-pays, deductibles and plan limitations, including calendar year and lifetime limitations, and conducts a financial interview to arrange for payment; accurately utilizes the accepted Length of Stay (LOS) formula to determine appropriate collection activity; assists self-pay patients with enrollment in Medicaid services, or determines other insurance benefit eligibility and enrollment; reports any safety concerns & follows the Hospital’s Safety policies.

Benefit Highlights:

• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Generous Paid Time Off (PTO)
• Basic Life Insurance of 1x your salary
• Short-Term Disability (STD) and Long-Term Disability (LTD)
• Student Loan Reimbursement Program (Up to $200 per month)
• Tuition Reimbursement
• Loan Forgiveness Program
• Pet Insurance and much more

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Requirements:

• HS/GED required; Bachelor’s Degree strongly preferred
• 1-3 years of related experience, i.e., medical billing, medical collections is strongly preferred
• The ability to effectively communicate with patients, family members, co-workers, and supervisors.
• The ability to maintain confidentiality of sensitive and complex information.
• Strong knowledge of financial counseling, payment planning and collection techniques.

EEO Statement

All UHS subsidiaries, including Forest View Hospital, is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Forest View Hospital is an equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.