Financial Counselor

DMOS; Des Moines, Northern (IA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k profit sharing

Health insurance

Paid holidays

PTO

Job summary

Des Moines Orthopaedics - DMOS is seeking a Financial Counselor to support patients with billing concerns. The role involves explaining billing, arranging payments, and guiding patients through financial assistance programs.

You will contact patients by phone and email, ensuring clear understanding of patient responsibilities and available options. The position is full-time (40 hours) in Des Moines, IA, with typical hours 8am-5pm, Monday through Friday, in-office at our Des Moines clinic.

Qualifications

• 1–2 years of medical insurance/collection experience.
• Experience helping people with financial obligations.
• Strong verbal and written communication skills.

Responsibilities

• Provide financial counseling to patients and follow up on balances.
• Explain insurance benefits and patient responsibilities.
• Establish payment plans and assist with financial assistance programs.
• Monitor accounts receivable for payment arrangements with billing.

Skills

Medical billing

Customer service

Phone skills

Education

High school diploma or GED

Job description

Des Moines
Des Moines Orthopaedics - Des Moines
1301 Penn Avenue, Suite 213
Des Moines, IA 50316, USA

Des Moines
Des Moines Orthopaedics - Des Moines
1301 Penn Avenue, Suite 213
Des Moines, IA 50316, USA

Our revenue cycle department is looking for a Financial Counselor to help support DMOS patients with financial obligations. This position will focus on working with patients to explain billing, pre-collection, payment arrangements, and concerns about billing transactions. Frequent patient contact on the phone and email is necessary. We are looking for someone who understands the orthopedic surgical space, billing concerns and has empathy to help patients attain the services they need. Financial Counselors are professional, friendly, and caring. This is a full-time (40-hr) position located at our Des Moines office with hours 8am-5pm (Monday - Friday).

Here’s What You Can Expect

• Provide Financial Counseling to DMOS patients and following up on their account balances.
• Answering patient questions in person and over the phone about insurance benefits and patient responsibility.
• Establish payment plans and assist patients with financial assistance programs.
• Monitor accounts receivable for payment arrangements in conjunction with billing office.

What We’re Looking For

• Minimum of 1 to 2 years of prior medical insurance/collection experience.
• Prior experience in assisting people with financial obligations.
• Ability to communicate (verbally and written) in a professional manner with individuals with varying backgrounds.

Why DMOS?

• Friendly, fun, and dedicated peers.
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don’t participate in the match program).
• Health, dental, and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
• Orthopaedic practice with over 70 years of service to patients of the Des Moines metro.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [e-mail] for more questions

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

H.S. GED or Diploma or better.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.