Financial Counselor

DMOS Orthopaedic Centers; Des Moines (CA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

401k with profit sharing

Health insurance

Paid holidays

PTO

Job summary

DMOS Orthopaedic Centers in Des Moines, IA, is seeking a Financial Counselor to support patients with billing and financial obligations. The role involves explaining billing, arranging payments, and guiding patients through financial assistance programs, with frequent phone and email contact.

You will monitor accounts receivable alongside the billing office, establish payment plans, and help patients access services they need.

Qualifications

• Minimum of 1 to 2 years of billing/collections experience in a medical setting.
• Prior experience assisting with the financial portion of medical claims and EOBs.
• Ability to communicate verbally and in writing with individuals from varying backgrounds.

Responsibilities

• Provide Financial Counseling to DMOS patients and follow up on account balances.
• Answer patient account billing questions in person and over the phone.
• Establish payment plans and assist patients with financial assistance programs.
• Monitor accounts receivable for payment arrangements with the billing office.

Skills

Billing/collections experience

Customer communication

Empathy

Job description

Our revenue cycle department is looking for a Financial Counselor to help support DMOS patients with financial obligations. This position will focus on working with patients to explain billing, pre-collection, payment arrangements, and concerns about billing transactions. Frequent patient contact on the phone and email is necessary. We are looking for someone who understands the orthopedic surgical space, billing concerns and has empathy to help patients attain the services they need. Financial Counselors are professional, friendly, and caring. This is a full-time (40-hr) position located at our Des Moines office with hours 8am-5pm (Monday - Friday).

Here’s What You Can Expect

• Provide Financial Counseling to DMOS patients and following up on their account balances.
• Answering patient account billing questions in person and over the phone.
• Establish payment plans and assist patients with financial assistance programs.
• Monitor accounts receivable for payment arrangements in conjunction with billing office.

What We're Looking For

• Minimum of 1 to 2 years of prior billing/collection experience in a medical setting.
• Prior experience in assisting people through the financial portion of medical claims and EOBs.
• Ability to communicate (verbally and written) in a professional manner with individuals with varying backgrounds.

Why DMOS?

• Friendly, fun, and dedicated peers.
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don’t participate in the match program).
• Health, dental, and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 22 days a year.
• Orthopaedic practice with over 70 years of service to patients of the Des Moines metro.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please Note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email [e-mail] for more questions