Financial Counselor

Guidehouse Careers; Birmingham (AL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

401(k) Retirement Plan

Tuition Reimbursement

Employee Referral Program

Discretionary incentive bonus

Health Savings Account

Life Insurance

Job summary

Guidehouse is hiring an Admitting Representative at UAB Hospital in Birmingham. The role focuses on determining patient responsibility, reviewing accounts, and verifying government eligibility to ensure accurate billing before discharge.

Responsibilities include negotiating rates, setting up payment plans, and counseling patients while maintaining strong communication with hospital staff. The position requires strong interpersonal and Excel/Word skills.

Qualifications

• High School Diploma or GED or 3+ years relevant experience.
• 1–3 years experience in financial counseling, social services, or healthcare customer service.
• PC skills in Windows; Word and Excel helpful.
• Excellent written and verbal communication skills.
• Ability to initiate and follow through on projects independently.
• Typing 35–45 wpm.
• Knowledge of Federal, State and County eligibility programs.

Responsibilities

• Determines patient responsibility and eligibility through government benefits.
• Reviews accounts for proper plan codes, financial class, and patient type.
• Contacts agencies to verify liability assumptions.
• Negotiates flat rates for patients without government linkage.
• Performs bedside counseling on financial responsibility prior to discharge.
• Sets up and documents payment plans in patient accounting systems.
• Collects monies from patients for estimated liability.
• Monitors Medicare and co-insurance days and updates eligibility details.
• Represents patients at Medicaid/SSI hearings/appeals.
• Interacts with Social Services and Case Management on admissions/discharges.
• Documents all payer and patient financial info in the hospital system.

Skills

Excellent written and verbal comms

Excellent interpersonal skills

Ability to initiate and follow through

Typing speed 35–45 wpm

Windows PC skills

Education

High School Diploma or GED or 3+ years experience in lieu of education

Tools

Microsoft Word

Microsoft Excel

Windows OS

Job description

Job Family:

Admitting Representative

Travel Required:

None

Clearance Required:

None

Schedule: Monday-Friday | 8AM-5PM

Location: UAB Hospital

What You Will Do:

• Determines patient responsibility and eligibility through Insurance, Federal, State, and/or County government benefits.
• Reviews accounts for proper plan codes, financial class, and patient type.
• Contacts appropriate agencies to verify assumptions of liability.
• Negotiates flat rates on accounts where the patient has no linkage to government programs.
• Does bedside with patients and informs them of financial responsibility prior to discharge.
• Sets up payment plans with patients prior to discharge and documents payment arrangements in patient accounting systems. Provides patient with mailing envelops and payment dates before discharge.
• Collects monies from patients when there is an estimated patient liability due on the account.
• Monitors Medicare days and co-insurance days on in-house patients. Reviews all in-house Medicare accounts on the 1st and 15th of each month. Updates account with Eligibility info in detail.
• Represents the patient(s) at Medicaid or SSI fair hearings/appeals.
• Interfaces with facility Social Services and Case Management Departments regarding inpatient admissions and discharges.
• Documents all payer and patient financial information in the hospital computer system.
• Responsible for the retrieval of Inpatient Census patient information within the facility to follow up on In House patients no insured or under insured.
• Obtains complete and accurate patient information including possible insurance(s), and financial information by communicating with patients, family members, and physicians regarding their stay.
• Communicates daily with co-workers, hospital and management in regard to account progress and/or other issues.
• Utilizes organization and prioritization skills in their daily tasks. Utilizes time management skills to ensure completion of daily processes.
• Must maintain open and positive professional communication orally and written at all times.
• Should not at any time indicate or suggest to the patient that they will be relieved of the debt by the way of a write-off to charity care until the determination has been made.
• Assist all walk-in patients with liquidation options on accounts.
• Performs all related job duties as assigned.

What You Will Need:

• High School Diploma or GED or 3+ years of relevant experience in lieu of education
• 1-3 years prior relevant experience in financial counseling, social services, or healthcare related customer service
• PC skills in a Windows environment are required. Knowledge of Word and Excel are helpful.
• Ability to initiate and follow through on projects and work independently.
• Excellent written and verbal communication skills.
• Working knowledge/experience of Federal, State and County eligibility programs.
• Excellent interpersonal skills.
• Must be able to type 35-45 words per minute.
• Computer, fax, telephone etiquette a must

What Would Be Nice To Have:

• Experience: Medical terminology, data entry, prior admitting, entitlement, business office or physician office experience preferred.
• Bilingual (English/Spanish) preferred.
• Healthcare background preferred.
• Knowledge of MS4 helpful.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.