Financial Counseling Specialist

Hudson Regional Hospital; Hoboken (NJ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Paid holidays

Tuition reimbursement

Advancement opportunities

Job summary

Hudson Regional Hospital is seeking a Patient Financial Advocate to screen patients for eligibility assistance and help with financial aid processes. You will review documents, determine qualified programs, and guide patients through required steps.

The role involves data entry into NJ PE/NJFC systems, collaboration with hospital departments, and timely processing of charity care requests. Travel to other CPH sites may be required, with bilingual abilities a plus.

Qualifications

• High School Diploma or Equivalent.
• Proficient with workflow systems, Patient Management system, Document Imaging, PDF creators, Microsoft Office, and website applications.
• Willing and able to travel to other sites as needed.
• Strong oral and written communication, multitasking, and interpersonal skills.
• Preferred: Bi-lingual in Spanish; knowledge of NJ Charity Care regulations and related programs.

Responsibilities

• Screen patients for eligibility assistance programs at bedside or in ER.
• Assist in completing financial assistance applications and obtaining signatures.
• Analyze documentation for compliance with State regulations.
• Enter data into NJ PE/NJFC and related systems; ensure timely confirmations.
• Respond to calls with empathy and accurate information.
• Complete daily/weekly/monthly reports as required.
• Collaborate with departments to ensure successful reimbursement.
• Attend Get Covered NJ Certified Applications Counselor events.

Skills

Communication skills

Multitasking

Interpersonal skills

Customer relations

Attention to detail

Organizational skills

Education

High School Diploma or Equivalent

Tools

Workflow systems

Patient Management system

Document Imaging

PDF creators

Microsoft Office

Website applications

Job description

Open — Hudson Regional Hospital has a posting for this job. Posted 11 Nov 2026.

About this job

About Us

Hudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals. Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and AI-powered diagnostics to real-time monitoring and precision neurosurgery, HRH is redefining what’s possible in community healthcare.

Patients across the region now have access to state-of-the-art procedures and nationally recognized specialists, all within a connected, local network designed to put care first.

Our Services: We focus on the care our patients need most, delivered with precision, innovation, and a commitment to excellence.

• Advanced Emergency Services - 24/7 emergency departments across all four hospitals
• Robotic-Assisted Surgery - featuring the Da Vinci XI and ExcelsiusGPS systems
• Neurosurgery & Spine Care - including Stealth Navigation and precision-guided treatment
• Women’s Health & Maternity -comprehensive services tailored for every stage
• Imaging & Diagnostics - AI-enhanced systems for faster, more accurate results
• Outpatient & Specialty Care - coordinated care across multiple disciplines

What You’ll Be Doing

The Patient Financial Advocate is responsible to screen patients for eligibility assistance programs either bedside or in the ER.

• Assists in the completion of financial assistance applications and obtaining signatures of patients or designee either at bedside, applicable intake office, via the call centre or through the mail.
• Asks appropriate screening questions to determine which financial assistance patients are qualified for and clearly identifies documentation needed to support applications.
• Analyzes documentation such as bank statements, tax forms, attestations, etc. to ensure compliance with State regulations.
• Use online insurance eligibility systems to ensure eligibility for assistance.
• Answers telephone calls promptly and courteously using the approved greeting/scripting.
• Voice mail messages are checked and addressed within one hour.
• Accurately interpret patient requests, screen for all appropriate insurance plans, if appropriate, start application over the phone and clearly identify what documentation is needed/next steps.
• All issues are resolved promptly and respond to all questions/comments with empathy.
• Accurately enters data into the State of NJ PE/New Jersey Family Care systems and ensures that all PE/NJFC confirmations are mailed to patients on a timely basis. Accurately enter data into the HMH
• Financial Assistance workflow system, add appropriate notes to the account and assign an accurate status for timely follow up.
• All Charity Care applications are to be approved or denied within 45 days of submission.
• Open mail, scan documents and enters notes into systems in a timely manner.
• All applications and supporting documentation are scanned into HMH document imaging system in audit ready order.
• Completes daily, weekly and/or monthly reports as required.
• Works in collaboration with our customers, including patients and all applicable HMH departments who have patients that require financial assistance.
• Provides on-site support to various departments screening patients and ensuring successful reimbursement to those departments.
• Attends Get Covered NJ Certified Applications Counselor events as required.
• Other duties and/or projects as assigned.

What We’re Looking For

• High School Diploma or Equivalent.
• Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office, and website applications.
• Must be willing and able to travel to other CPH sites when needed.
• Proficiency with Microsoft Office Suite required.
• Skills:
  • Strong oral/written communication skills.
  • Ability to multitask and/or coordinate multiple assignments.
  • Strong interpersonal, and relationship building skills.
  • Excellent customer relations.
  • Exceptional attention to detail and accuracy.
  • Excellent prioritization/organizational skills.
• Preferred:
  • Bi-lingual (Spanish)
  • Knowledge of medical terminology and insurance verification.
  • One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Generous paid time off
• Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities

Influenza Vaccinations is a requirement for employment at Hudson Regional Health. If you are not currently vaccinated, you will be required to receive the vaccination annually and prior to hire date if you are offered employment unless you request and receive an approved medical exemption.

Hudson Regional Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.