Financial Concierge: Grow Customer Relationships

Huntington Bank; Bellbrook (OH); Hybrid; USD 42,000 - 48,000; Full time

Job summary

Huntington Bank in Bellbrook, OH is seeking a Customer Experience Banker to welcome walk-in customers and help them achieve their financial goals. You will educate customers on deposit products, proactively identify needs, grow relationships through referrals, and deliver exemplary service while following all bank policies and security guidelines.

Previous customer service or sales experience is preferred; a HS diploma or GED is required, with Bachelor's degree accepted.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank in Bellbrook, OH is seeking a Customer Experience Banker to welcome walk-in customers and help them achieve their financial goals. You will educate customers on deposit products, proactively identify needs, grow relationships through referrals, and deliver exemplary service while following all bank policies and security guidelines.

Previous customer service or sales experience is preferred; a HS diploma or GED is required, with Bachelor's degree accepted.