Financial Clearance Representative L1 (PreReg)

Jobtailor; Columbus (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Jobtailor in Columbus, OH is seeking a Patient Financial Counselor to contact patients, verify coverage, and collect copayments. You will use integrated health information systems and phone technology to ensure the organization is accessible, coordinated, and seamless.

Responsibilities include searching EPIC for accurate patient records, assessing ability to pay, coordinating with financial counseling staff, sending eligibility requests, and maintaining strong relationships with clinicians while

Qualifications

• High school diploma or GED with 1+ years of experience in insurance, healthcare, or related field.
• Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment.
• Exceptional verbal and written communication skills
• High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients
• Ability to escape issues if necessary
• Experience with PC applications including MS Office and Internet
• Ability to maintain employer training requirements.

Responsibilities

• Contacts patients or their designees to collect accurate coverage information.
• Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
• Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records.
• Assess the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
• Sends eligibility requests to all payors to verify accurate and current coverage.
• Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees.
• Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
• Alerts management of problems with systems and workflow.
• Creates estimates, provides patients with financial liability education, and collects copayments and deposits as necessary.
• Other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Professionalism

Compassion

Empathy

Education

High school diploma

GED

Tools

MS Office

Internet

Job description

Responsibilities

• Contacts patients or their designees to collect accurate coverage information.
• Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
• Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records.
• Assess the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
• Sends eligibility requests to all payors to verify accurate and current coverage.
• Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees.
• Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
• Alerts management of problems with systems and workflow.
• Creates estimates, provides patients with financial liability education, and collects copayments and deposits as necessary.
• Other duties as assigned.

Requirements

• High school diploma/GED with 1+ years of experience in insurance, healthcare, or related field
• Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment
• Exceptional verbal and written communication skills
• High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients
• Ability to escape issues if necessary
• Experience with PC applications including MS Office and Internet
• Ability to maintain employer training requirements.

Hard Skills

• insurance experience
• healthcare experience
• patient financial assessment
• eligibility verification
• data entry
• customer interaction
• financial liability education
• copayment collection
• duplicate record reduction
• confidentiality compliance

Soft Skills

• customer service
• enthusiasm
• compassion
• verbal communication
• written communication
• interpersonal skills
• attention to detail
• professionalism
• cooperativeness
• politeness

Certifications & Qualifications

• High school diploma
• GED