Financial Center Manager- Hurst

EECU; Hurst (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

EECU is seeking a Financial Center Manager for our Hurst location. The role focuses on building lasting relationships with customers and the community while driving center performance and sales growth.

You will coach staff, manage budgets, and ensure regulatory compliance to deliver exceptional customer experiences. The ideal candidate has 3–5 years of leadership in retail financial services, strong communication skills, and a track record of coaching teams to achieve targets.

Qualifications

• Minimum 3–5 years in retail financial services or financial center leadership.
• Strong leadership and coaching track record.
• Excellent verbal and written communication abilities.
• Customer-focused approach with ability to build relationships.
• Capable of managing priorities and driving results.
• Proficient with data and analytics to inform decisions.
• Proficient with Microsoft Office applications.

Responsibilities

• Create a customer-centric financial center culture with focus on exceptional service.
• Lead with visible presence to drive customer experience and engagement.
• Set the center's tone to deliver outstanding service and culture.
• Educate customers on mobile banking and digital tools as needed.
• Engage with the community to build the EECU brand and partnerships.
• Coach, develop, and motivate staff to meet center goals.
• Ensure strong control environment and adherence to procedures.
• Drive center performance, sales growth, and customer satisfaction.
• Oversee center P&L and budgets.

Skills

Retail financial services leadership

Coaching

Communication skills

Customer focus

Time management

Data analytics

Microsoft Office

Education

High School Diploma or equivalent

College Degree preferred

Tools

Microsoft Office

Job description

EECU is seeking an energetic, self-motivated, Financial Center Manager for our Hurst location, who is focused on taking care of our customers and creating a customer-centric environment.

The financial center manager is focused on building lasting relationships with customers, building relationships in the community, and with employees. The manager will direct all aspects of the financial center and is responsible for growing the business related to loans, deposits, and ancillary products and referrals. In addition, the manager will coach and mentor all employees to ensure expectations are met. The financial manager will be responsible for direct oversight of the financial center. This position is responsible for driving financial center performance, sales growth, customer satisfaction through visible leadership, performance management, collaborative key partnerships, prioritization, planning, and problem resolution while adhering to assigned center P&L and budgets.

Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training.

Job Responsibilities

• Creates a customer centric financial center culture that focuses on creating exceptional customer experience.
• Through visible leadership, encourages team members to provide an exceptional customer experience along with an engaging culture
• Ability to set the tone of the financial center to provide an exceptional customer experience and culture.
• Ensures that customers are educated in how to use the EECU mobile banking as needed.
• Participates in community events to build the EECU brand and focused on building partnerships with local community market.
• Responsible for coaching, developing, motivating and supporting employees to ensure overall financial center goals and targets are met.
• Ensure that a control environment and procedures are followed for the financial centers.
• Drives overall financial center performance, sales growth, customer satisfaction and other key categories.

Candidates for EECU should possess the following knowledge and skills:

• Three to five years minimum experience in retail financial services, financial center leadership or related experience
• A significant level of trust, credibility and diplomacy is required for this role. Must be capable of exercising highest level of discretion on both internal and external confidential matters including direct and indirect reports and outside vendors.
• Proven leader with outstanding leadership experience, with a proven successful record of coaching and empowering employees to improve results.
• Ability to organize and manage competing priorities effectively.
• Excellent customer and business focus, with strong change management, communication, and interpersonal skills.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Experience coaching employees and leadership to increase production, sentiment, and overall retail performance. Ability to successfully influence employee behaviors.
• Experience with sales processes, operations, and data analytics.
• Must possess problem-solving and resolution skills. Ability to identify and break down complex business problems and develop recommendations.
• Must be an excellent communicator both oral and written. Excellent organization and time management.
• Must be proficient in Microsoft Office applications.
• High School Diploma or equivalent. College Degree preferred
• Financial Center hours: Monday-Friday between 7:30am-6pm, Saturdays 9am-1
• EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions.

For more than 92 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $ 4.5 billion in USD assets and serves over 315,000 members through 22 financial centers across North Texas. In the true spirit of the credit union philosophy "people helping people" EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

EECU is an EOE/Vets/Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran's status or on the basis of disability.

For more information on our organization and benefits please visit EECU Careers.