Financial Center Leader — Growth, CX & Team Leadership

BOK Financial Co.; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

BOK Financial Corporation Group is seeking a Financial Center Leader in Houston to lead a branch team, drive sales and service, and ensure client satisfaction. This role anchors on the 9‑week Banking Navigator training program designed to build leadership and client-ready skills.

As a primary people and performance leader, you’ll guide a branch, manage operations and profitability, and collaborate with internal partners to deliver comprehensive client solutions while cultivating growth.

Qualifications

• Bachelor's degree in business or related field and 3+ years of management or 5+ years combined education and experience.
• Proven ability to coach, motivate, engage, and develop employees.
• Experience leading client-facing teams in fast-paced environments.
• Strong knowledge of consumer banking products and services.

Responsibilities

• Plan and execute the financial center’s retention and growth activities.
• Oversee ownership of branch experience and deliver differentiated client experience.
• Lead coaching, development, and performance management.
• Grow branch revenue through acquisition, expansion, and retention.
• Maintain partnerships with other bank lines of business and ensure compliance.
• Participate in local market/community activities and support the BOKF brand.

Skills

Coaching

Leadership

Client Experience

Sales & Business Dev

People Management

Communication

Education

Bachelor's degree in business

Job description

BOK Financial Corporation Group is seeking a Financial Center Leader in Houston to lead a branch team, drive sales and service, and ensure client satisfaction. This role anchors on the 9‑week Banking Navigator training program designed to build leadership and client-ready skills.

As a primary people and performance leader, you’ll guide a branch, manage operations and profitability, and collaborate with internal partners to deliver comprehensive client solutions while cultivating growth.