Financial Care Agent - Athens

Piedmont Healthcare Inc.; Watkinsville (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Piedmont Healthcare Corporate is seeking a front-line Patient Financial Care support specialist to assist patients and guarantors with inquiries, balance follow-ups, and benefits explanations. The role involves coordinating cost estimates, coverage verification, and obtaining authorizations across hospital and physician practice settings.

The ideal candidate has a background in healthcare revenue cycle with 2+ years of experience, and a preference for candidates with 5 years in financial

Qualifications

• Education as stated: HS diploma or GED required; bachelor's degree preferred.
• Minimum 2 years of healthcare revenue cycle experience required.
• 5 years of healthcare revenue cycle experience with a focus in financial counseling is preferred.
• Certification with Healthcare Financial Management Association preferred.

Responsibilities

• Handle and resolve in-person, telephonic or digital inquiries from patients/guarantors.
• Follow up on and collect pre-service, at-service, or outstanding balances when required.
• Provide information on estimated costs, verify coverage, secure authorization, and explain benefits.

Education

H.S. Diploma or GED

Bachelor's Degree Preferred

Job description

Overview

Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.

Responsibilities

Serves as front-line support for Patient Financial Care within Piedmont. The incumbent is responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required. Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors.

Qualifications

Education

H.S. Diploma or General Education Degree (GED) Required

Bachelor's Degree Preferred

Work Experience

2 years of healthcare revenue cycle experience Required

5 years of healthcare Revenue Cycle experience with a focus in Financial Counseling is desired Preferred

Licenses and Certifications

None Required

Certification with Healthcare Financial Management Association Preferred

Certified Revenue Cycle Representative Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate