Financial Assistance Specialist III-Collateral

Arise Financial; Lowell (MA); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Hybrid work schedule

401(k) with company match

Tuition reimbursement

Job summary

Arise Financial is seeking a Financial Assistance Specialist III – Collateral to manage the post-repossession process from repossession through final disposal, focusing on timely remarketing and maximizing recovery. You’ll coordinate collateral paperwork, titling, valuation, repairs, and auction activity with internal teams and vendors.

You will work to ensure compliance and accuracy across documentation, vendor coordination, and reporting while supporting cross-functional partners in loan

Qualifications

• 2+ years in auto finance, collections, repossession, remarketing, loan servicing, collateral management, auction operations, or related role.
• Working knowledge of vehicle valuation and remarketing practices including condition reports, auction values, and floor pricing.
• Strong analytical skills to evaluate vehicle condition, market values, expenses, and recovery potential.
• Strong organizational skills to manage a high volume of vehicles, documentation, deadlines, and vendor activity.
• Excellent written and verbal communication to work with members, vendors, dealers, and internal teams.
• Proficiency with MS Office and ability to learn financial, loan servicing, auction, title, and vendor systems.

Responsibilities

• Manage repossessed vehicles from repossession through auction sale and final disposition, minimizing days to sale and maximizing net recovery.
• Prepare, review, and issue post-repossession notices within timelines.
• Manage vehicle title activities including obtaining, reviewing, tracking, and resolving documents.
• Review condition reports, valuations, market information, and historical auction results to support remarketing decisions.
• Establish auction floor prices based on condition, market value, loan exposure, and costs.
• Review bids and offers and make recommendations within authority.
• Evaluate repairs and reconditioning expenses based on impact to sale proceeds.
• Monitor inventory aging and address delays in title, transportation, or auction.
• Track auction results, proceeds, fees, and costs of disposition.
• Maintain collateral records, notices, and vendor activity.
• Monitor vendor performance and identify efficiency improvements.
• Prepare reporting on inventory, days to sale, and auction performance.
• Maintain knowledge of repossession, collateral liquidation, titling, auction practices, and regulations.

Skills

Auto finance

Repossession

Financial analysis

Vendor management

Communication

Tools

Excel

Word

Outlook

Job description

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

About the Opportunity

There's never been a more exciting time to join us! We're launching a new brand and a new name Arise Financial(formerly known as Rockland FCU) with a bold vision for the future—one built on innovation, technology, and a commitment to helping people live more and worry less.

For more than a century, we've believed that banking is about putting people first. We're building on that legacy while embracing new ideas and creating an even better experience for both our employees and the members and communities we serve.

If you're looking for a place where you can grow, make an impact, and help shape what's next, we'd love to hear from you.

Why You'll Love Working Here

• Certified Great Place to Work®
• Competitive pay
• Annual incentive/bonus potential
• Comprehensive benefits package includinghealth, dental, vision, life, and AD&D
• 401(k) plan with employer match
• Hybrid work from home flexibility (min 3 days a week in office)
• Generous paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Opportunities for professional growth and career development
• Meaningful work that positively impacts our members and communities

About the Role

As a Financial Assistance Specialist III – Collateral, you’ll manage the post-repossession process from repossession through final disposition, with a focus on moving vehicles efficiently while maximizing recovery and minimizing losses. You’ll oversee collateral documentation, titling, valuation, repairs, auction activity, and vendor coordination.

This role combines collateral expertise, financial analysis, vendor management, and sound judgment to make timely remarketing decisions. You’ll work closely with repossession and auction vendors, Financial Assistance, Loan Servicing, Lending, Legal, and other internal partners to ensure collateral is processed accurately, efficiently, and in compliance with applicable requirements.

What You'll Do

• Manage assigned repossessed vehicles from repossession through auction sale and final disposition, focusing on minimizing days to sale and maximizing net recovery.
• Prepare, review, and issue Right to Redeem and other required post-repossession notices within established timelines.
• Manage vehicle title activities, including obtaining, reviewing, tracking, and resolving title documentation.
• Review vehicle condition reports, valuations, market information, and historical auction results to support remarketing decisions.
• Establish and approve auction floor prices based on vehicle condition, market value, loan exposure, expenses, and anticipated recovery.
• Review IF Bids and other auction offers and make recommendations or decisions within established authority.
• Evaluate recommended repairs and reconditioning expenses based on expected impact to sale proceeds and marketability.
• Monitor repossession inventory and aging and proactively address title, transportation, repair, auction, or other delays.
• Track auction results, sale proceeds, fees, repair costs, transportation expenses, and other disposition-related activity.
• Maintain accurate collateral records, approvals, titles, notices, auction documentation, correspondence, and vendor activity.
• Monitor vendor performance and identify opportunities to improve turnaround times, recovery results, and operational efficiency.
• Prepare and maintain reporting related to inventory, days to sale, auction performance, recovery proceeds, expenses, and title status.
• Maintain current knowledge of repossession, collateral liquidation, vehicle titling, auction practices, and applicable regulatory requirements.

What We're Looking For

• 2+ years of experience in auto finance, collections, repossession, remarketing, loan servicing, collateral management, auction operations, or a related financial services environment preferred.
• Working knowledge of vehicle valuation and remarketing practices, including condition reports, auction values, floor pricing, repair decisions, and sale proceeds.
• Strong analytical skills with the ability to evaluate vehicle condition, market values, expenses, historical sales, and recovery potential.
• Strong organizational skills and attention to detail with the ability to independently manage a high volume of vehicles, documentation, deadlines, and vendor activity.
• Ability to exercise sound judgment and make timely decisions within established authority levels.
• Strong written and verbal communication skills with the ability to work effectively with members, vendors, auction partners, dealers, and internal teams.
• Proficiency with Microsoft Office, including Excel, Word, and Outlook, and the ability to learn financial, loan servicing, auction, title, and vendor systems.
• Ability to identify issues, resolve routine problems, elevate exceptions appropriately, and manage multiple priorities in a fast-paced environment.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,national origin, or protected veteran status and will not be discriminated against on the basis of disability.

In alignment with our commitment to pay transparency, we're pleased to share that the base range for this position is $32.70 - $34.65per hour, excluding fringe benefits or potential incentives. If you're hired, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

This job posting is for informational purposes only and should not be construed as a complete listing of the job responsibilities and requirements.

At this time, the Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e., H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). If you need sponsorship now or in the future, look for this statement in the job description before you apply: “The Credit Union will consider sponsoring a new, qualified applicant for employment authorization for this position”. If this is not listed in the job description, we will not provide sponsorship for the candidate to work in the United States.