Financial Assistance Representative - South/Central NJ

Hackensack Meridian Health Inc.; Tinton Falls (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Hackensack Meridian Health is seeking a Financial Assistance Representative to screen patients for NJ Medicaid, Charity Care, or Get Covered NJ. You will assist in completing applications, both in person or by phone, and process Presumptive Eligibility to enroll patients in NJ Family Care.

This onsite role requires travel between hospital facilities in the south/central New Jersey region and uses strong customer service and computer skills to ensure timely reimbursement.

Qualifications

• High School diploma or GED required.
• Proficient with workflow systems and patient management software.
• Strong written and verbal communications; attention to detail.

Responsibilities

• Screen patients with no or under insurance for NJ Medicaid, Charity Care or Get Covered NJ.
• Assist in completing NJ Medicaid/Charity Care/NJFC applications face-to-face or by phone.
• Process Presumptive Eligibility (PE) and follow up to ensure enrollment in NJ Family Care.
• Travel between Hackensack Meridian Health facilities in the south/central NJ region as needed.

Skills

Customer service

Critical thinking

Written communication

Verbal communication

Attention to detail

Education

High School Diploma / GED

Tools

Patient Management System

Imaging software

PDF creation tools

Microsoft Office

Google Workspace

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Financial Assistance Representative is responsible for screening patients who have no insurance or are under insured for State of New Jersey (NJ) Medicaid, State of NJ Charity Care or State of NJ Get Covered NJ Marketplace and assist in completing the appropriate applications, either face to face (bedside or office appointment) or by phone. Directly responsible for accurately processing Presumptive Eligibility (PE) Medicaid and for the follow up process to ensure patients become enrolled in NJ Family Care (NJFC). Review all supporting documentation. Is compliant with all Federal and State regulations. Provides timely updates to ensure successful reimbursement.

This is going to be an onsite position and will require to travel between different hospital facilities within the south/central region of New Jersey.

The hours for this role will be 7:00am-3:30pm.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office/Google and website applications.
• Uses customer service skills to increase patient satisfaction.
• Strong critical thinking skills.
• Strong, clear written and verbal communications.
• Attention to detail.
• Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
• Must be willing and able to travel to other HMH sites within the region when needed to fill in or for PTO/FMLA

Education, Knowledge, Skills and Abilities Preferred:

• Bi-lingual (Spanish) Preferred.
• One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.

Licenses and Certifications Required:

• Must pass Presumptive Eligibility (PE) certification at hire, as well maintain any future updates/re-certifications, as required by the State of NJ.
• Must obtain Certified Application Counselor Certification through State of NJ Get Covered NJ upon hire and maintain via annual recertification.