Student Outreach Specialist (Call Center/Customer Service)

Aveda Institute Los Angeles

Loveland (OH)

On-site

USD 21,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision/Life

401(k) matching

PTO

EAP

Short-term disability

Employee discount

Growth opportunities

Job summary

IHS Admissions in Loveland, Ohio, is seeking a Student Outreach Specialist (Call Center/Customer Service) for a full-time position. You will provide customer service to prospective students through inbound/outbound calls and texting, while maintaining a meticulous CRM system and meeting performance goals.

Collaborate with Admissions Counselors to schedule appointments and guide applicants through the enrollment process.

Qualifications

High school diploma or GED; Bachelor's degree preferred.
Experience in a contact center or sales role is a plus.
Strong interpersonal and communication skills with confidentiality.

Responsibilities

Provide customer service to prospective students via inbound/outbound calls and texting.
Meet performance goals set by the Director of Business Operations.
Maintain accurate CRM records and coordinate with Admissions Counselors to schedule appointments.
Foster trust and provide information about programs to prospective students and parents.
Handle escalations professionally and support enrollment processes.

Skills

Customer service

Communication skills

Presentation skills

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM software

Job description

Job Openings

Student Outreach Specialist (Call Center/Customer Service)

IHS Admissions - Loveland, Ohio

Department

IHS Admissions

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

18.50

Do What You Love, Love What You Do

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors.
Provide customer service to prospective Aveda Institute students through various support center functions, including conducting inbound and outbound calls, texting, and more.
Meet performance goals established by the Director of Business Operations.
Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records and efficient communication with potential students.
Demonstrate unparalleled customer service by personalizing all communications with prospective students, taking ownership of the conversation outcomes, and ensuring positive results.
Build and maintain business relationships with prospective students, parents, and fellow team members to foster trust and provide information about the Institute’s programs.
Contribute to the overall success of the Admissions Support Team and student life-cycle.
Participate in daily and weekly accountability meetings with the Admissions Support Team.
Collaborate with Admissions Counselors to ensure the effective and efficient booking of appointments, supporting the enrollment process.
Handle escalated challenges from prospective students professionally and efficiently, ensuring positive resolution.
Communicate effectively and consistently with the Director of Business Operations.
Perform duties as assigned and/or required to meet business needs.
Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct.

Minimum Requirements:

High school diploma or GED equivalent; Bachelor’s degree preferred.
Prior work experience in a contact center or sales role preferred.
Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time.
Excellent interpersonal, communication, and presentation skills.
Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct.

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Perks And Benefits:

Medical/Dental/Vision/Life
401(k)/match
PTO (paid time off)
EAP (employee assistance program)
Short-term disability
Employee discount on products and services
Growth Opportunities

Physical Demands And Work Environment:

Sit at a desk with a computer for up to eight (8) hours per day.
Use hands to handle objects and reach with hands and arms.
Walk, sit, stand, balance, stoop, speak, and hear.
See a computer screen and read paper and electronic documents.
Occasionally lift and/or move objects up to 30 pounds.
Tolerate a minimal to moderate noise level typical of a corporate office setting.
Occasionally lift and/or move objects up to 30 pounds

Equal Opportunity Employer:

Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Link to This Job

Location

Loveland, Ohio