Financial Assistance Advisor III - Special Programs

University Of The, Inc.arnate Word; San Antonio (TX); On-site; USD 46,000 - 48,000; Full time

Job summary

An established institution is seeking a Financial Assistance Advisor III to oversee the work-study program, manage tuition waivers, and coordinate veteran benefits. This role is vital in providing exceptional customer service and guiding students through their financial aid options. The ideal candidate will thrive in a collaborative environment, demonstrating strong problem-solving skills and a commitment to supporting diverse communities. Join a mission-driven team dedicated to fostering student success and engagement through effective financial assistance strategies. This is a fantastic opportunity to make a meaningful impact in the lives of students while advancing your career in higher education.

Qualifications

• 1 year of professional financial aid experience in higher education required.
• Strong customer service skills and ability to work in diverse environments.

Responsibilities

• Manage the day-to-day operation of the Federal Work-Study Program.
• Administer tuition waivers and coordinate veterans' benefits.

Skills

Problem-solving

Multi-tasking

Organizational skills

Customer service

Professionalism

Team collaboration

Cultural competence

Education

Bachelor’s Degree

Tools

BANNER software

Job description

Please see Special Instructions for more details.

N/A.

Position Information

Position Title

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Financial Assistance Advisor III – Special Programs has the primary responsibility for administering the university’s work-study program, tuition waivers, veteran’s benefit coordination with financial assistance, and awarding study abroad. This position reports to the Assistant Director of Financial Assistance.

The Financial Assistance Advisor III represents the OFA (Office of Financial Assistance) in providing excellent customer service in advising students on available resources. OFA advisors work as student advocates and understand the critical role financial assistance plays in the success and engagement of our students. Position is accountable for following all Federal, State and Institutional regulations.

Job Duties

1. Administration of Work-study Program
   • Manages day-to-day operation of Federal Work-Study Program.
   • Monitors overall work-study spending and communicates with Assistant Director and Director regarding spending levels and any adjustments needed.
2. Administration of Tuition Waivers
   • Manages the administration of tuition waivers after approval by Human Resources.
   • Contacts students/parents to obtain any missing documentation required for the waivers.
   • Manages the graduate assistant tuition benefit process.
3. Veterans'/Military Benefit Coordination
   • Updates Financial Assistance records to match VA certifications; adjusts awards as necessary to remain compliant with VA invoicing rules.
   • Applies the Yellow Ribbon funds as directed by the UIW Military and Veterans Center.
   • Updates coding to recognize students receiving military discounts or tuition assistance benefits and coordinates any required changes to financial aid offers.
4. Study Abroad Coordination
   • Collaborates with the Study Abroad Office to manage study abroad scholarship funds.
   • Counsels interested students on cost and aid options for study abroad programs.

Qualifications

Knowledge Skills and Abilities

• Ability to proactively problem-solve and multi-task in a fast-paced cooperative environment.
• Possess organization skills and a decisive, positive attitude.
• Ability to provide excellent customer services and maintain a high level of professionalism.
• Reliable, self-motivated, and able to contribute to and support a team effort.
• Ability to work effectively with individuals from diverse communities and cultures.
• Employee shall adhere to all applicable rules and regulations of the Federal and State governments, the University, and the NCAA.

Required Education

Bachelor’s Degree.

Required Work Experience

One (1) year of professional financial aid experience in a higher education setting to include managing independent projects.

Preferred Qualifications

• Prior experience with BANNER software.
• Experience managing large aid programs, particularly work-study or scholarships.

Work Hours

Monday through Friday 8am to 5pm with some extended hours and weekends as needed, especially in the planning and execution of events, to meet departmental goals.

Posting Number

Posting Number AS2107PO

Number of Vacancies

Number of Vacancies 1

Job Type

Job Type Full Time

Job Category

Job Category Administrator (exempt)

Desired Start Date

Desired Start Date 03/03/2025

Reports to

Reports to Assistant Director of Financial Assistance

Salary

$46,000-$48,000 Annualized

Open Date

Open Date 01/27/2025

Close Date

Open Until Filled Yes

Special Instructions to Applicant

N/A.

EOE

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document

Supplemental Questions

Required fields are indicated with an asterisk (*).