Financial Aid Technician

California State University, Long Beach; Long Beach (CA); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Paid Time Off

Health Coverage

Retirement Plans

Educational Benefits

EAP

Wellness programs

Professional development

Life Insurance

Job summary

California State University, Long Beach seeks a Financial Aid Technician to perform complex duties involved in providing financial assistance for students, including verification of eligibility and the awarding of aid.

The Technician also serves as a primary contact in Financial Aid, offering accurate guidance to students, families, and staff in all aspects of the financial aid process—identifying those who need to meet with a counselor or administrator to resolve more complex issues.

Qualifications

• Experience advising students and families on financial aid programs, eligibility requirements, and deadlines.
• Ability to perform verification, review eligibility criteria, and perform need analysis.
• Strong attention to detail and excellent organizational skills.

Responsibilities

• Provide advising and general customer service on financial aid processes to students and families.
• Assist in determining and evaluating eligibility by verifying data and performing need analysis.
• Support specialized processing and training for assigned financial aid programs.
• Assist with administration of general financial aid programs and re-evaluations during the aid cycle.

Skills

Student advising

Financial aid knowledge

Eligibility verification

Customer service

Job description

Financial Aid Technician

Job No: 561674

Work Type: Staff

Location: Southern California: Long Beach

Categories: Bargaining Unit: Unit 4 - APC - AcademicProfessionals of California, Job Search Category/Discipline: Administrative, Appointment Type: Temporary, Time Basis: FullTime

Join the vibrant community at California State University, LongBeach (CSULB)!

Located just three miles from the Pacific Ocean, CSULB offers aninspiring workplace and an exceptional Southern Californialifestyle. Our 322-acre campus-one of the largest in the CSUsystem-serves more than 42,000 students and is known for itscommitment to student success, innovation, and impactful academicand research initiatives.

As a member of the CSULB community, you'll experience a dynamicenvironment filled with cultural landmarks, collaborative energy,and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastalrelaxation with urban vibrancy, offering miles of beaches,year-round sunshine, a thriving arts and food scene, and convenientaccess to both Los Angeles and Orange County. It's an ideal placeto grow your career while enjoying everything Southern Californiahas to offer.

Join the California State University (CSU) and explore careeropportunities that advance student success and strengthenCalifornia's future-offering competitive compensation,comprehensive benefits, and professional growth.

Job Summary

The Financial Aid Technician performs a variety of complex andtechnical duties involved in providing financial assistance for students, including the verification of eligibility and theawarding of aid. The Technician also serves as a comprehensivepoint of contact in Financial Aid - providing accurate directionand guidance to students, their families and staff in all aspectsof the financial aid process - identifying those who need to meet with a financial aid counselor or administrator to resolve morecomplex issues.

Key Responsibilities

• Provide advising and general customer service to prospective,newly admitted, and current students and parents regarding variousaspects of the financial aid process, including application steps,student eligibility, educational costs, types of financial aidavailable, and loan activities, while tailoring the information tothe particular needs, situation, and level of background of eachcustomer.
• Assist in determining and evaluating student financial aideligibility by performing verification of individual studentapplication data, reviewing and confirming general studenteligibility criteria (i.e., citizenship, selective service, NSLDS,etc. database matches), and performing/calculating needanalysis.
• Provide specialized processing and customer support specific toassigned financial aid program(s), assist with informationdissemination and training of students and staff on various aspectsof assigned program - under direction of the program lead.
• Provide processing and technical assistance to support theadministration of general financial aid programs and functions,which includes monitoring and re-evaluating continued studenteligibility, making and revising financial aid awards, processingreports, and other activities during various stages of thefinancial aid cycle.

Department

Enrollment Services - Financial Aid

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Classification

Student Personnel Technician, Financial Aid

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

• Hiring Range: The hiring range for this position is up to$4,262 per month commensurate with candidate's education,experience, skills, and training.
• CSU Classification Salary Range: The CSU Classification SalaryRange for this position is $4,262 - $5,998 per month.

Benefits

At California State University (CSU), we prioritize the health,growth, and success of our employees. Our benefits program reflectsour commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed atleast half-time (.50 FTE) with an appointment lasting more than sixmonths and one day. Benefits eligibility and offerings may varybased on appointment type, classification, and applicablecollective bargaining agreement. Eligible employees may have accessto a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year(based on employee group and/or length of service), 14 paidholidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental,and vision plans.
• Retirement Plans: Participation in the CalPERSdefined benefit plan, along with voluntary savings options such as403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiverprograms for eligible employees; dependent eligibility varies byemployee group and bargaining unit.
• Employee Assistance Program (EAP):Confidential counseling and support services for employees andtheir families.
• Additional Benefits: Wellness programs,professional development opportunities, and insurance optionsincluding life, disability, and pet insurance.

Knowledge, Skills, and Abilities

The ideal candidate is a student-focused financial aid professionalwith experience advising students and families on financial aidprograms, eligibility requirements, application processes, loans,scholarships, and academic progress standards. They possess strongcustomer service and communication skills, enabling them to clearlyexplain complex regulations, policies, and deadlines whileproviding personalized support. This individual is highlydetail-oriented, ensuring the accurate review of financial aiddocumentation, maintenance of student records, and timelyprocessing of aid-related transactions, while collaboratingeffectively with campus partners and referring complex cases whenappropriate.

The ideal candidate also demonstrates strong analytical andtechnical skills in evaluating financial aid eligibility,performing need analysis and verification, reviewing tax andsupporting documents, and administering aid in compliance withfederal, state, and institutional