Financial Aid Technician

CNM Central New Mexico Community College; Albuquerque (NM); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life Insurance

Retirement Plans and Savings

Educational Benefits

Job summary

CNM Central New Mexico Community College is seeking a Financial Aid Technician to guide students through the financial aid process, explain available programs, and assist with completing applications. The role emphasizes eligibility verification, compliance with federal/state regulations, and ongoing support for students’ financial aid options.

The position handles record-keeping, processes awards, and responds to inquiries via in-person, phone, and email communications.

Qualifications

• High school diploma or equivalent; two years related experience preferred.
• Experience with federal and state financial aid regulations and Title IV compliance.

Responsibilities

• Assist students and families with navigating the financial aid process and provide information on available programs.
• Verify eligibility and process financial aid awards with accuracy.
• Maintain accurate records and monitor scholarship deadlines and applications.
• Communicate with students and families in person, by phone, and by email about financial aid responsibilities.
• Assist with workshops and presentations on financial aid information.

Skills

Interpersonal communication

Customer service

Regulatory compliance

Record keeping

Education

High School Diploma or equivalent

Tools

Student funds management system

Job description

Compensation: $18.22 - $22.79 Compensation Type: Hourly Employment Type: Regular Grade:

Position Summary

The Financial Aid Technician is responsible for assisting students and families in navigating the financial aid process. This position provides information on available financial aid programs, assists with completing application forms, verifies eligibility, and ensures compliance with federal and state regulations. The technician maintains accurate records, processes financial aid awards, and provides ongoing support and guidance to students regarding their financial aid options and responsibilities.

Duties & Responsibilities

• Performs and coordinates daily activities of assigned financial programs with staff and outside agencies to ensure compliance with applicable regulations and institutional policies.
• Reviews and processes student scholarship applications and supporting documentation for participation in financial aid programs and monitors scholarship deadlines and ensures availability of scholarship applications.
• Ensures applications comply with federal and state regulations and institutional policies.
• Evaluates student academic records for satisfactory progress to determine continuing eligibility for financial aid programs and reviews and approves continued eligibility for financial aid programs and applications for financial aid deferments.
• Utilizes student funds management system for entering, auditing and accessing data.
• Assists with other processes within Enrollment Management and Student Success.
• Serves as an operational resource to other staff and students and provides information, in person, on the telephone, and email to students, prospective students, and families about student financial aid.
• Ensures compliance with all Title IV regulations regarding aid eligibility.
• Assists with workshops and/or presentations to students, parents, and other parties on financial aid information.
• Completes mandatory training on compliance on federal, state, and college requirements
• Audits accuracy of detailed data and information and detect data errors.
• Employees are required to comply with safety regulations, procedures, protocols, OSHA standards, and wear personal protective gear if required.
• Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or equivalent AND Two (2) years related experience Higher degree may be considered

Best Consideration date

10/30/2026

EEO STATEMENT

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation.

Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

About the Institution

As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff. Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution. CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community. For employees, this vision translates to a comprehensive benefits package that helps them thrive in the workplace and at home.

Benefits

• Health, Dental and Vision Insurance
• Life Insurance
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement
• Employee Assistance Program
• Retirement Plans and Savings
• Generous Paid Time Off
• Paid Holidays
• Educational Benefits

We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits.

Professional Development

Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded.

Values & Culture

Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.