Financial Aid Support Specialist – Student Services

Bryant & Stratton College; Town of Orchard Park (NY); Presencial; USD 41.000 - 51.000; Tempo integral

Resumo da vaga

Bryant & Stratton College in Orchard Park, NY is seeking a Financial Aid Customer Service Representative to support students and families with financial aid packages. The role emphasizes accuracy, compliance with federal/state guidelines, and a high-volume, fast-paced service mindset.

The position reports to Financial Aid Leadership, is non-exempt (eligible for overtime), and requires an Associate degree with strong phone and CRM skills. Regular hours are Mon-Fri with some evenings and Saturdays.

Qualificações

• Associate’s degree required.
• 1-2 years fast-paced customer service experience in a high-volume setting.
• Experience with a CRM tracking system and Microsoft Office.
• Excellent phone skills.
• Bachelor’s degree preferred.
• Call center experience preferred.
• Financial aid experience preferred.

Responsabilidades

• Award Letter Review: Counsel prospective and current students and/or parents regarding financial aid, including a review of financial aid package.
• Phone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester.
• Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience.
• Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.).
• Compliance: Adheres to all Federal, State, and Institutional Financial Aid Guidelines.

Conhecimentos

Customer service

Phone skills

CRM experience

Microsoft Office

Formação

Associate degree

Bachelor's degree preferred

Ferramentas

Microsoft Office

Descrição da vaga

Bryant & Stratton College in Orchard Park, NY is seeking a Financial Aid Customer Service Representative to support students and families with financial aid packages. The role emphasizes accuracy, compliance with federal/state guidelines, and a high-volume, fast-paced service mindset.

The position reports to Financial Aid Leadership, is non-exempt (eligible for overtime), and requires an Associate degree with strong phone and CRM skills. Regular hours are Mon-Fri with some evenings and Saturdays.