Financial Aid Specialist

Montgomery College; Rockville (MD); Hybrid; USD 61,000 - 98,000; Full time

Benefits offered by this job

Educational assistance

Tuition waiver for employee and depend

Wellness programming

Job summary

Montgomery College in Rockville seeks a Full-Time Financial Aid Specialist for a 40-hour week with occasional evenings and Saturdays. Hybrid telework is available after a six-month probation.

The role involves advising students, processing aid applications, conducting audits, and supporting the Federal Work Study program, with frequent use of Excel and MS Office. Required: Associate degree and 3 years in a student financial aid office, knowledge of regulations, strong customer service, and

Qualifications

• Associate degree in any field.
• Three years of experience in a student Financial Aid Office.
• Knowledge of current federal/state financial aid regulations and policies.
• Familiarity with loans, work-study or other aid programs.
• Ability to perform needs analysis and interpret complex regulations.
• Skill in using student financial aid data management systems.
• Strong customer service skills and professional communication.
• Ability to work with a diverse community and maintain relationships.
• Ability to prioritize in a demanding office environment.
• Proficiency in MS Office and Excel; attention to spelling/grammar.

Responsibilities

• Advise students and families on financial aid policies and eligibility.
• Support administration of the financial aid program and processes.
• Assist students with completing applications.
• Perform fund reconciliations and audits as needed.
• Assist with the Federal Work Study Program.
• Evaluate aid applications and determine eligibility per regulations.
• Award financial aid using established guidelines.
• Elevate exceptions to higher level staff when needed.
• Participate in program outreach and maintain reports.

Skills

Customer service

Communication

Interpersonal skills

Prioritization

Teamwork

Education

Associate degree

Tools

Excel

MS Office

Student Information Systems

Job description

Job Description

Montgomery College, Central Services location in Rockville, is seeking candidates for a Full-Time Financial Aid Specialist. The regular work schedule is 40 hour a week, Monday – Friday, 8:30 a.m. – 5:00 p.m., with ability to accommodate departmental needs to cover required evenings and occasional Saturday outreach activities as needed. This is a bargaining, non-exempt, grade 25 position. This position is currently eligible for telework one (1) day per week. This eligibility will take effect after a six-month probationary period and is subject to change based on the needs of the unit. Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Duties Of This Position Include

• Advise students and their family representatives regarding financial aid regulations, the application policies and procedures, and methods used to determine eligibility, as well as review and explain specific program requirements, limits and ongoing eligibility, disbursement and appeal procedures, and other related financial matters.
• Support the administration of the financial aid program and/or process.
• Provide help to students when completing the application process.
• Perform program fund reconciliations and audits when needed.
• Assist with the Federal Work Study Program.
• Evaluate financial aid applications and determine financial aid eligibility in accordance with state, federal and institutional policies governing financial aid.
• Award financial aid to eligible students using established guidelines.
• Evaluate potential exceptions to policies and regulations and elevate to higher level financial aid workers.
• Facilitate and/or participate in program specific or financial aid outreach activities.
• Maintain statistical data and review generated reports.
• May supervise student workers.
• Perform other duties as required.

Required Qualifications

• Associate degree.
• Three years experience working in a student Financial Aid Office.
• Working knowledge of current Student Financial Aid Office policies and procedures, state and federal financial aid regulations and policies, and institutional policies governing financial aid.
• Familiarity with one or more of the following programs: loans, work study or other federal or state program.
• Ability to perform needs analysis and evaluate applications for financial aid while interpreting and applying complex regulations.
• Skill in the use of student financial aid data management systems.
• Thorough knowledge of customer service techniques for public contact.
• Skilled in interpersonal relations (including serving a diverse community) with ability to effectively communicate, verbally and in writing, and work effectively with others within and outside of the institution.
• Ability to establish and maintain effective professional relationships. Thorough knowledge of office procedures and practices with ability to set priorities and handle multiple tasks in a demanding office environment.
• Skilled in use of business English, spelling, grammar and conventional styles and formats used in office communications.
• Ability to perform general office clerical work, apply technical rules and procedures, and perform mathematical calculations quickly and accurately.
• Operate common office equipment including desktop computers and relevant pc hardware and software applications such as Microsoft Office Suite to include extensive work in Excel.
• The equivalent combination of education, training, certification and/or experience that provides the required knowledge and expertise to perform the essential functions of the job may be considered.

Preferred Qualifications

• Previous experience working in higher education.

Hiring Range

$29.51- $38.35 annually. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum salary for this position is $47.20.

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).
• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earn ings restrictions, per state law.

• Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources and Strategic Talent Management at 240-567-5353 or [e-mail]. We require at least two weeks advance notice to enable us to provide the requested accommodation.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco‑free and smoke‑free workplace.

Closing Date

Open Until Filled