Financial Aid Counselor

Anderson University; Eastern Heights (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remitted Tuition

Sick Leave

Paid Holidays

Paid Time Off Plan

Job summary

The Financial Aid Counselor at Anderson University provides guidance to students and families on federal, state, and institutional financial aid opportunities with courteous and professional service.

You will assist FAFSA filing, verification, and aid packaging, coordinating with offices to ensure timely disbursements. The role requires staying current with Indiana and federal regulations and offering flexible hours, including occasional evenings and weekends on campus.

Qualifications

• A college degree is preferred.
• Prior work experience may substitute for education and/or training.
• Prior experience in customer service, financial aid counseling.
• Knowledge of federal and Indiana financial aid regulations is advantageous.
• Must be flexible with occasional evenings and weekends.

Responsibilities

• Provide guidance to students and families on federal, state, and institutional financial aid.
• Assist FAFSA completion, verification, and related documentation.
• Award and adjust financial aid, monitor disbursements, and ensure timely application to student accounts.
• Maintain compliance with changing regulations and participate in university events.

Skills

Customer service

Financial aid counseling

Oral and written communication

Detail-oriented

Education

College degree preferred

Tools

PwerFAIDS

Job description

The Financial Aid Counselor provides guidance to students and families of Anderson University, by counseling them on financial aid opportunities, including federal, state, and institutional financial aid in a courteous and professional manner.Key ResponsibilitiesProvide excellent customer service to prospective, current, and former students and families in the office, virtually, by phone, and by emailParticipate in special university recruitment and orientation events (Discovery Days, SOAR, orientations, College Goal Sunday, presentations, school fairs, etc.)Assist prospective and returning students and families in filing the Free Application for Federal Student Aid (FAFSA)Assist families with FAFSA verification process (contact students regarding required documents, review, and process documents, and submit changes to Federal Student Aid)Award prospective and returning students financial aid (including traditional undergraduate, graduate, and School of Theology)Add outside scholarships when award notifications are received, adjusting other financial aid as necessaryApply departmental grants, graduate assistantships, remitted tuition, and tuition exchange, as approvedMonitor the disbursement of aid, ensuring aid is applied to student accounts in a timely manner (assist students and parents completing Master Promissory Note, Entrance Loan Counseling, etc.)Complete and return educational paperwork (VOC Rehab, Family and Social Services Administration, etc.)Monitor financial aid eligibility and respond accordingly (based on changes to enrolment, information provided by Federal Student Aid, National Student Loan Data System, Selective Service, State of Indiana, etc.)Counsel families through special circumstances, gathering and reviewing documentationStay current with changing federal and state laws and regulations to maintain compliance, seeking continuing education at every opportunityOther responsibilities as assignedQualifications:A college degree is preferred. Prior work experience may substitute for education and/or training. Prior experience in customer service, financial aid counseling. Mmaintain team-oriented spirit, and working in a face-paced environment is desired. Knowledge of federal and Indiana financial aid regulations, a strong commitment to higher education, and experience working with PwerFAIDS is advantageous. Applicants for this position must have excellent oral and written communication skills and be detail-oriented. Flexibility in work schedule is required with the ability to work occasional evenings and weekends during peak seasons. This is an on-campus in office position. Must meet University lifestyle expectations.Candidates should have belief in and commitment to Jesus Christ and the Christian faith as interpreted through the historic witness of the Bible and the contemporary ministry of the Holy Spirit. They should possess a vitality of Christian experience that is maturing in insight and application.Benefits: For the full-time (12-month a year) hourly paid position. Anderson University has a 35-hour a week work schedule University benefits includeRemitted TuitionSick LeavePaid HolidaysPaid Time Off Plan403B (retirement) with matching contributionInsurance - Medical, Dental, Vision, and Life, Long Term DisabilityFree Access to Kardatzke Wellness Center