Financial Aid Counselor

Northeastern University; Boston (MA); On-site; USD 47,000 - 66,000; Full time

Job summary

Northeastern University is seeking a Financial Aid Counselor to guide students and families through the financial aid process. Responsibilities include advising, reviewing financial aid applications, and administrating aid, ensuring compliance with federal regulations. A Bachelor's degree is preferred, along with strong communication and analytical skills. The counselor will represent the office at various events and collaborate with departments to ensure student needs are met.

Benefits

Medical benefits

Vision benefits

Dental benefits

Paid time off

Tuition assistance

Wellness programs

Retirement benefits

Commuting & transportation allowances

Qualifications

• Experience in student personnel administration, especially in financial aid.
• Strong communication, interpersonal, and organizational skills.
• Ability to present to large groups.

Responsibilities

• Advise students/families on financial aid availability and processes.
• Evaluate student financial aid applications and verify information.
• Supervise staff assistants and support student progress.

Skills

Communication

Interpersonal skills

Organizational skills

Analytical skills

Decision-making skills

Problem solving

Education

Bachelor's degree or relevant experience

Tools

ServiceNow

Banner

Microsoft Teams

Microsoft Word

Microsoft Excel

Outlook

Job description

Financial Aid Counselor

About the Opportunity

Advise and counsel full and part-time undergraduate and graduate students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to student account.

Responsibilities include reviewing student applications, performing verification procedures, reviewing/evaluating appeals, and interceding for students with participating departments (School administrators, Student Accounts, Registrar, and Co-op).

KEY RESPONSIILITIES & ACCOUNTABILITIES:

1) Counsel and advise students and parents on financial aid process, NU billing procedures, and financing options. Provide conflict resolution with student accounts office, lenders, and guarantor. Monitor satisfactory academic progress.

2) Administer federal, state and Northeastern-based financial assistance. Review student applications and perform federal needs analysis to determine eligibility. Verify information according to federal process. Review and evaluate student appeals. Implement NU based awarding guidelines.

3) Perform the per term audit of federal eligibility: adjusting aid and monitor satisfactory academic progress. This audit must be done at various times throughout the term and after every term.

4) Supervise activities and provide technical support for staff assistants and work study students to assure that procedures meet federal and NU requirements. Coordinate with staff to assure that the needs of the Counselor caseload is met.

5) Represent the Financial Aid Office at Open Houses, student meetings, workshops and part-time evening programs to overview and answer questions regarding the financial aid process.

Qualifications:

Bachelor's degree preferred or relevant experience

Experience in student personnel administration, preferably in financial aid or student accounts

Strong communication, interpersonal and organizational skills

Ability to communicate well by telephone and email, in addition to face-to-face interactions

Willingness and ability to give presentations to large groups of students and their families

Working knowledge of ServiceNow, Banner, Microsoft Teams, Outlook, Microsoft Word and Excel preferred

Demonstrated ability to work with a diverse student population

Strong analytical, decision-making, and problem solving skills

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:
106S

Expected Hiring Range:
$47,890.00 - $65,848.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Financial-Aid-Counselor_R125428







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