Financial Aid Counselor ($60,000-70,000 + benefits)

ProPivotal; Boston (MA); Hybrid; USD 60,000 - 70,000; Full time

Job summary

ProPivotal is seeking a Financial Aid Counselor in Boston to provide exceptional customer service to students and manage accounts. The role involves auditing, counseling on payment options, and coordinating with departments. The ideal candidate holds a Bachelor's degree and has financial services experience, particularly with FAFSA. The position offers a hybrid work schedule and competitive pay.

Benefits

Competitive benefits

Hybrid work schedule (2 days in office, 3 days remote)

Qualifications

• Bachelor’s degree required.
• Experience in financial services related to FAFSA.
• Ability to work in a hybrid schedule based in Boston.

Responsibilities

• Manage student caseload and reconcile accounts.
• Perform audits and counsel on payment options.
• Respond to inquiries and provide timely information.

Skills

Customer service

Counseling

Communication

Education

Bachelor's degree

Tools

Ellucian Banner

Job description

Financial Aid Counselor ($60,000-70,000 + benefits)

This position will provide exceptional customer service to students, parents, sponsors, staff, and faculty. The Financial Aid Counselor will review and explain student accounts, counsel on payment options, and handle inquiries.

Key Highlights:

• Pay of $60,000 - $70,000 and competitive benefits
• Hybrid work schedule (2 days in office, 3 days remote)

Responsibilities:

• Manage student caseload and reconcile accounts
• Perform audits, handle adjustments, and counsel on payment options
• Respond to inquiries and provide timely information
• Initiate pre-collection protocol and coordinate with other departments
• Represent the office at events and serve on committees
• Maintain confidentiality and adhere to professional standards
• Perform additional duties as needed

Qualifications:

• Bachelor’s degree
• Financial services experience related to FAFSA
• Experience with Ellucian Banner
• Ability to work a hybrid schedule based in Boston, MA

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year, so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.