Financial Aid Assistant II

Contra Costa Community College District; Martinez (CA); Presencial; USD 58.000 - 70.000; Jornada completa

Descripción de la vacante

Contra Costa Community College District's Diablo Valley College is seeking a Financial Aid Assistant II to handle complex financial aid duties, assist students at the front counter, by phone, and in writing, and ensure accurate processing of aid applications. Candidates should have two years of financial aid experience and a high school diploma or GED.

Familiarity with FAFSA.gov, NSLDS, WebGrants, and related policies is essential.

Formación

• Two years of experience performing financial aid or related duties in a community college or state university.
• High school diploma/GED or the equivalent.
• Ability to interpret and apply relevant regulations and policies.

Responsabilidades

• Provides applications, information, and assistance to students regarding financial aid programs.
• Reviews and processes financial aid applications using district, state, and federal databases.
• Provides direct loan entrance counseling to students.
• Maintains state and federal financial aid information and office materials.
• Participates in workshops to stay current with laws and regulations.

Conocimientos

Financial aid knowledge

Communication

Recordkeeping

Interpersonal skills

Educación

High school diploma or GED

Herramientas

Microsoft Office Suite

FAFSA.gov

NSLDS

WebGrants

Descripción del empleo

Financial Aid Assistant II

Posting Number: 0002373

Location: Diablo Valley College

Salary: YEARLY: $57,828, step 1 - $70,440, step 5 (see special instructions for initial step placement)

Position Definition: To perform a variety of complex activities involving the dissemination of financial aid information to students and to perform technical and clerical tasks in the maintenance and documentation of financial aid information.

Distinguishing Characteristics:

Financial Aid Assistant I - Positions in this classification are focused on routine, process driven tasks and performs less complex clerical or program support assignments while learning financial aid policies and procedures. Positions at this level usually exercise less independent discretion and judgement than that of a Financial Aid Assistant II.

Financial Aid Assistant II - Positions in this classification are assigned to the day-to-day complex technical duties in addition to general clerical work related to the assignment. Employees in this position have experienced knowledge of financial aid programs and procedures to independently assist students, staff, and community members at the front counter, over the phone, and through written and electronic correspondence.

Financial Aid Specialist - Positions in this classification are responsible for performing more specialized and complex technical duties within the work unit. Employees in this position also provide training and direction to departmental staff on a regular basis.

Financial Aid Specialist, Lead - Positions in this classification will help train and coordinate financial aid personnel. Employees in this position serve as an assistant to the Financial Aid Manager and provides on-going technical and functional lead supervision to the office staff.

Examples of Duties/Essential Functions:

Duties may include, but are not limited to, the following:

• Provides applications, information, and assistance to students regarding available financial aid programs, such as grants, loans, scholarships, and work study opportunities.
• Reviews financial aid application forms for accuracy and completeness; secures additional information from students as necessary; processes applications using District, state, and federal databases; prepares and maintains student files.
• Provides direct loan entrance counseling to students.
• Determines student eligibility for financial aid based upon student needs and program guidelines, policies and procedures; creates aid packages; notifies students of awards or denial of awards.
• Maintains state and federal financial aid consumer information, applications, and forms; maintains office supplies.
• Attends workshops and trainings to remain current with relevant laws, rules and regulations.
• Develops and modifies forms and procedures to ensure compliance with changing District, state and federal regulations.
• Compiles, analyzes and maintains data for record maintenance and preparation of various reports.
• Processes Federal Work Study (FWS) paperwork; compiles statistical data; processes changes in student allocations; reviews Federal Work Study payment register and processes "Non-College Work Study" earnings.
• Monitors Federal Work Study program allocation, facilitates Federal Work Study hiring, and reviews monthly timecards.
• Programs and maintains requirements for evaluations in degree audits; maintains certificates and transfer evaluations in college degree audit system.
• Maintains the department's website by updating published information as required.
• Assists in the reconciliation of financial aid programs and student files.
• Processes correspondence received by department via mail, email, and fax.
• Participates in on-campus and district-wide committees, particularly related to financial aid best practices
• Participates in outreach events to disseminate financial aid information.
• Performs related duties as assigned.

Minimum Qualifications:

Education/Experience:

EXPERIENCE AND TRAINING Two (2) years of experience performing financial aid or related duties in a community college or state university.

EDUCATION / LICENSE OR CERTIFICATE Possession of a high school diploma/GED or the equivalent.

CONDITION OF EMPLOYMENT Must not have any unresolved financial issues with the U. S. Department of Education that would prohibit the ability to obtain National Student Loan Data System (NSLDS) access immediately upon employment.

Knowledge Of: General methods and procedures of recordkeeping. Modern office procedures, practices and technology/equipment. Modern software applications (Microsoft Office Suite, etc.). Financial aid databases and websites used in the course of work, including FAFSA.gov, Central Processing System for Financial Aid Administrators Access, National Student Loan Database, Common Origination and Disbursement, and WebGrants. Basic human relation skills, methods, and techniques to conduct interviews, convey technical information, resolve conflicts, and facilitate problem resolution.

Skill To: N/A

Ability To: Skill/Ability to: Support complex financial aid applications through the use of technology and relevant software. Provide accurate and complete information to supervisor, students and other financial aid personnel. Understand, interpret and apply relevant District, state and federal regulations, procedures and policies related to available loans and grants for students. Perform responsibilities with independence and a high level of judgment, often under time pressure. Communicate effectively, both orally and in writing. Handle sensitive or confidential materials and situations. Refer students to other available programs and services. Make mathematical calculations accurately. Identify and interpret pertinent financial information. Adapt to changing regulations. Perform a variety of clerical and recordkeeping tasks with accuracy using appropriate technology. Serve students, staff and colleagues in a helpful and professional manner. Establish and maintain effective work relationships with those contacted in the performance of required duties. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.

Desirable Qualifications:

• 1. Demonstrated work or community experience with culturally and socioeconomically diverse clientele, reflecting awareness and sensitivity to adults from a variety of backgrounds.
• 2. Detail-oriented and ability to perform duties with a high degree of accuracy and minimal errors.
• 3. Experience reviewing student financial aid files for accuracy and resolving conflicting financial aid information.

Special Instructions:

NOTE: New employees will be placed at the first step which is $57,828 per year, second step $60,756 per year or third step at $63,828 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $70,440 per year is reached on the salary schedule.

Job Close Date: 11/16/2026 Open Until Filled: No