Financial Aid Advisor — Impactful Student Support

Eastern Mennonite University; Harrisonburg (VA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

403(b) employer match

Tuition remission

Comprehensive healthcare (medical, and

Life insurance & disability

Paid holidays and PTO

Relocation assistance to Harrisonburg

Job summary

Eastern Mennonite University in Harrisonburg, Virginia, seeks a Financial Aid Counselor to guide students through the aid process, review eligibility, and assemble financial aid packages. The role also manages financial aid technology systems and coordinates with the Department of Education.

The counselor collaborates with Admissions and campus offices, provides strong customer service, processes ISIRs, and ensures compliance with federal, state, and institutional policies.

Qualifications

• Bachelor's degree required.
• Master's degree, CFAA, and Salesforce experience preferred.

Responsibilities

• Counsel students about financial aid eligibility and procedures.
• Assist with managing Financial Aid Office inbox and inquiries.
• Review returning student applications for eligibility and packaging.
• Coordinate with Education Department for file transmission and reporting.
• Calibrate and disburse/ reconcile loans and grants.
• Maintain knowledge of federal, state, and institutional policies.

Skills

Financial aid regulations

Customer service

Attention to detail

Communication skills

Teamwork

System familiarity

Google/Microsoft Office

Education

Bachelor's degree

Master's degree / CFAA preferred

Tools

Jenzabar SIS

PowerFAIDS

Salesforce

Google Suite

Microsoft Office

Job description

Eastern Mennonite University in Harrisonburg, Virginia, seeks a Financial Aid Counselor to guide students through the aid process, review eligibility, and assemble financial aid packages. The role also manages financial aid technology systems and coordinates with the Department of Education.

The counselor collaborates with Admissions and campus offices, provides strong customer service, processes ISIRs, and ensures compliance with federal, state, and institutional policies.