Financial Aid Advisor I

Northbridge-University; Lakeland (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Northbridge University Lakeland Campus, Lakeland, FL, is seeking a Financial Aid Advisor I to help students access federal and institutional aid while ensuring compliance with applicable regulations. You will work closely with the Financial Aid Department to support timely aid disbursement and student success.

The role requires a high school diploma and at least two years of related experience, with flexibility for extended hours, including evenings and weekends.

Qualifications

• Completed high school diploma or higher.
• At least 2 years of experience directly related to the duties and responsibilities specified.
• Ability to work extended hours (evenings and weekends) to meet business objectives.

Responsibilities

• Comply with Financial Aid policies to ensure compliance.
• Maintain communication with academic areas and other offices to support goals and retention.
• Provide students with high-level service experience.
• Manage student systems and federal systems (NSLDS, COD and FPP).
• Retain and file documents according to policy; ensure proper filing.
• Collaborate on maintaining student records with required documents.
• Receive documents from students as required by regulations.
• Provide FAFSA guidance and assist through the FAA Access CPS Online.
• Send official communications and documents to students (welcome letters, guides, etc.).
• Review student financial history to determine eligibility and guide accordingly.
• Evaluate and assign financial aid per regulations.
• Collaborate on disbursement eligibility exceptions/adjustments to ensure timely aid.
• Discuss and create payment plan options with Tuition Options.
• Adjust payment plans as needed.
• Escalate adjustments from ledger evaluations.
• Notify supervisor of irregularities in Financial Aid.
• Perform any additional tasks as required by the supervisor.

Skills

Extended hours availability

Education

High school diploma

Job description

NU-Lakeland Financial Aid Full Time Adm Reg Northbridge University - Lakeland Campus, Lakeland, FL, US

At Northbridge University, we are looking for a Financial Aid Advisor I!

Financial Aid Advisor I provide students with the maximum amount of financial assistance to which they are eligible, in accordance with applicable regulations, with timely service and the highest quality in coordination with other departments to ensure that the institutional development goals are met.

• Completed high school diploma or higher.
• At least 2 years of experience directly related to the duties and responsibilities specified.
• Ability to work extended hours (which will include evenings and weekends), in order to meet business objectives.

Essential Duties and Responsibilities:

• Responsible to comply with all policies, procedures, programs and services of the Financial Aid Department to ensure compliance.
• Maintains adequate communication and collaboration with the academic area, other service offices and Supervisor in order to contribute to student retention, Institution goals and prevent delays that can affect the daily operation.
• Provides student with a high-level service experience.
• Properly manage our student system and authorized federal government systems (NSLDS, COD and FPP).
• Complies with the Document Retention policy and disposal of documents. In addition, to perform a proper filing process.
• Collaborates in maintaining student records with all the required documents duly completed and preserved.
• Responsibles for receiving documents and/or evidence submitted by the students, as required by federal, state and institutional regulations.
• Provides orientation and assistance to students and/ or prospects related to financial aid services, administrated funds, their eligibility criteria and the application process.
• Supports and follows up on students and/ or prospects regarding the process of completing their Free Application for Federal Student Aid (FAFSA) via the FAA Access to CPS Online and submitting any required document.
• Responsible in provided students and or prospects official communications and documents such as but not limited to: Welcome Letter, Orientation Document, Consent to receive electronic communications, Student Guide, Student authorization; among others.
• Responsible for reviewing and documenting the student's financial history to identify possible aspects that limit the student's eligibility such as; default loans; maximum use of Federal Pell Grant (LEU); among others and guide students accordingly.
• Responsible to conduct evaluation to determine student eligibility and assign financial assistance to which they are entitled in accordance with applicable regulations.
• Collaborates with the designated institutional staff in the evaluation and resolution, if applicable, of disbursement eligibility exceptions and/ or adjustments so that students can receive their financial aid on time.
• Discusses payment plan options to cover any uncovered balance.
• Guides the student to create the payment plan with Tuition Options.
• Increases or Decreases student payment plan as needed
• Escalates any adjustments needed from the evaluation of student ledger card.
• Notifies and channel in the event of irregularities found within the Financial Aid Department.
• Performs any additional task required by supervisor related to the job.

Why Join Northbridge University?

At Northbridge University, you become part of a community devoted to academic excellence, innovation, and human development. Every employee, from faculty to administrative staff, plays a key role in advancing the growth of our students while enhancing their own professional journey. We foster a culture of teamwork, respect, and ongoing learning, where innovative ideas are welcomed and talent is supported. Our employees enjoy professional growth opportunities, career stability, and the satisfaction of contributing to an organization that changes lives through education.

At Northbridge University, you’re not just building a career, you’re creating a meaningful purpose.

Northbridge University is an Equal Opportunity/Affirmative Action Employer and does not discriminate based on race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state, or local law.

The selected applicant will undergo a background check and educational verification.