Financial Aid Advisor

University of Colorado Denver; Denver (CO); Hybrid; USD 52,000 - 68,000; Full time

Job summary

University of Colorado Denver is seeking a Financial Aid Advisor for a full-time, hybrid role in Denver, CO. You will guide students and families on federal, state, and institutional aid programs and manage applications, documentation, and award packaging.

The role collaborates with enrollment management and campus partners to support student success, while delivering excellent customer service through various channels; familiarity with regulatory changes is important.

Qualifications

• Knowledge of Student Financial Aid programs and Title IV regulations and policies.
• Finance or related field experience including budgeting and basic accounting concepts.
• Experience in enrollment management or student services supporting recruitment and retention.
• Strong customer service skills and ability to explain complex information clearly.
• Excellent written and verbal communication; attention to detail; proficient with SIS and office software.
• Ability to collaborate in a hybrid environment and across departments.
• Bachelor's degree or equivalent; higher education or financial aid experience preferred.

Responsibilities

• Provide guidance to students and families on financial aid options and processes.
• Review applications, verify documents, determine eligibility, and package awards.
• Collaborate with enrollment management and campus partners to support retention.
• Deliver high-quality customer service via in-person, phone, email, and virtual consultations.
• Maintain accurate records and assist with outreach events and regulatory updates.

Skills

Financial aid knowledge (Title IV)

Customer service

Clear communication

Attention to detail

SIS and office software proficiency

Enrollment management experience

Hybrid/work collaboration

Education

Bachelor's degree in finance / education / business / public administration

Tools

Student Information System (SIS)

Job description

Role Description

The Financial Aid Advisor is a full-time, hybrid role based in Denver, CO, with a combination of on-campus and work-from-home responsibilities. The advisor provides guidance to current and prospective students and families on financial aid options, eligibility, and application processes, including federal, state, and institutional programs. Day-to-day tasks include reviewing financial aid applications, verifying documentation, determining aid eligibility, and packaging awards in compliance with Title IV and institutional policies. The role collaborates closely with enrollment management and other campus partners to support student retention and success, while delivering high-quality customer service through in-person meetings, phone calls, email, and virtual consultations. The advisor also helps maintain accurate records, assists with outreach events, and stays current on regulatory changes affecting student financial aid.

Qualifications

• Demonstrated knowledge of Student Financial Aid programs and Title IV regulations, with the ability to interpret and apply related policies.
• Experience in Finance or related fields, including budgeting, basic accounting principles, and financial literacy concepts relevant to students.
• Background in Enrollment Management or student services, supporting recruitment, retention, and successful progression to graduation.
• Strong Customer Service skills, including the ability to communicate complex information clearly, respond to inquiries promptly, and support a diverse student population with empathy and professionalism.
• Excellent written and verbal communication skills, attention to detail, and proficiency with student information systems and office software.
• Ability to work effectively in a hybrid environment, manage multiple priorities, and collaborate with colleagues across departments.
• Bachelor’s degree in a related field (such as finance, education, business, or public administration) or equivalent combination of education and experience; prior experience in higher education or financial aid is preferred.