Financial Aid Advisor

Titus Talent Strategies; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Titus Talent Strategies is seeking a motivated Financial Aid Advisor for a not-for-profit client preparing to open a Dallas, TX campus in Fall 2026. The role guides students through the financial aid process, coordinating with leadership to ensure a smooth experience from enrollment to graduation.

You will explain loans, grants, scholarships, and payment plans, review applications, maintain records, and collaborate with admissions and academics.

Qualifications

• Experience in financial aid, customer service, or student-facing roles.
• Ability to explain complex policies clearly to students.
• Experience with databases/CRMs to track cases and maintain records.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as primary point of contact for financial aid options, including loans, grants, scholarships, and payment plans.
• Explain policies, procedures, and regulations in clear terms to students.
• Process and review financial aid applications and documentation.
• Maintain accurate student records and document interactions within CRM.
• Collaborate with admissions, academics, and other departments to support student success.

Skills

Financial aid

Customer service

Call center

Student-facing

Communication

Time management

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Our client is seeking a motivated Financial Aid Advisor to join their team.

About the Opportunity

Our client, a mission-driven, not-for-profit institution with 12 ground campuses, an online division, and more than 12,000 students, is looking for a Financial Aid Advisor to support students at its upcoming Dallas, TX campus (targeted to open Fall 2026). The Financial Aid Advisor serves as a trusted guide for students navigating the financial aid process, working closely with the Financial Aid leadership team to ensure a smooth, supportive experience from enrollment through graduation.

Key Responsibilities

• Serve as the primary point of contact for students regarding financial aid options, including loans, grants, scholarships, and payment plans
• Explain complex financial aid policies, procedures, and federal/state regulations in clear, easy-to-understand terms
• Maintain positive, engaging conversations with students who may be anxious about financing their education
• Process and review financial aid applications and documentation, ensuring compliance with institutional and regulatory requirements
• Accurately track cases, maintain student records, and document interactions within CRM/information systems
• Collaborate with admissions, academics, and other departments to support student success
• Participate in team meetings and contribute to ongoing process improvements
• Other financial aid-related tasks as assigned

Qualifications

• Prior experience in financial aid, customer service, call center, or another student- or client-facing role preferred
• Demonstrated ability to explain complicated processes to people who are confused or frustrated, while keeping conversations positive and engaging
• Experience using databases, CRMs, or information systems to track cases, maintain records, and support customers or students
• Professional demeanor with strong written and verbal communication skills
• Ability to manage time effectively and handle multiple student cases simultaneously
• Ethical, patient, and empathetic work style with a high level of professionalism expected

Education

• Bachelor's degree preferred; equivalent experience considered