Financial Aid Advisor

Denver Seminary; Colorado; On-site; USD 45,000 - 65,000; Full time

Job summary

Denver Seminary is seeking a Financial Aid Advisor to provide direct support to the Director of Financial Aid, ensuring compliance with federal, state, and institutional policies. You will be the primary contact for students, guiding them through FAFSA, scholarships, and financial literacy initiatives while promoting our mission and values.

The role emphasizes timely, accurate, and compassionate student service, maintaining confidentiality, and collaborating across departments to advance

Qualifications

• Experience with FAFSA completion and scholarship applications.
• Ability to communicate clearly with students via in-person, phone, and email.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with financial aid policies and regulations.

Responsibilities

• Assist students with FAFSA and scholarship applications.
• Serve as primary contact for student questions via multiple channels.
• Maintain Financial Aid Office manuals and policies.
• Oversee student outreach and financial literacy programs.
• Monitor loan delinquency and communicate with loan services.
• Assist Director with Title IV awarding and ISIR issues.

Skills

Financial aid processes

Customer service

Communication skills

Attention to detail

Education

Bachelor's degree preferred

Tools

CampusVue

Microsoft Office

EDConnect

NSLDS

COD

Job description

Denver Seminary is a vibrant, multidenominational graduate school dedicated to preparing men and women to address the world’s needs with the redemptive power of the gospel and the life-changing truth of Scripture. With a commitment to academic excellence, biblical faithfulness, and personal growth, we serve a diverse student body representing over 50 denominations worldwide. Our mission shapes every role at the Seminary, uniting our work with a greater purpose.

General Statement of Job Function

The Financial Aid Advisor provides direct support to the Director of Financial Aid in delivering exceptional student services and ensuring compliance with all federal, state, and institutional financial aid policies and regulations. This role serves as the primary point of contact for students navigating financial aid, playing a key role in advancing Denver Seminary’s recruitment and retention goals through timely, accurate, and compassionate support.

In this role, the Financial Aid Advisor assists students in overcoming financial barriers to their education, enabling them to fully engage in their academic, spiritual, and professional development. By providing timely guidance, financial literacy resources, and support in managing student aid, this position directly contributes to Denver Seminary’s mission of preparing men and women to engage the world’s needs with the redemptive power of the gospel and the life-changing truth of Scripture.

Essential Functions

• Assists prospective and current students with the financial aid process, including the completion of the Free Application for Federal Student Aid (FAFSA) and scholarship application
• Main point of contact for all student questions and concerns via in-person, phone, and email
• Maintains the Financial Aid Office’s Policies and Procedures Manual with regard to those points that this position oversees
• Oversees the student outreach for Financial Aid, such as Financial Literacy, FAFSA completion, Preview Days, FA trainings off-site, etc.
• Ensures all communication (email, phone, etc.) is up-to-date, and schedules are in place for communication to students
• Oversees the Seminary’s financial literacy program, which provides students with on-campus educational seminars and updated financial-management tools. Develops and oversees student debt management efforts.
• Maintains contact with student borrowers’ delinquent in loan payments. Monitors the School’s default rate. Maintains contact with federal loan services to help manage default rates and loan repayment efforts.
• Assists the Director with Title IV awarding, verification, clearing of ISIR issues and federal audit.

Secondary Functions

• Assist other departments within the Department of Student Success as needed
• Stay up to date on training by attending webinars, off site training, etc.
• Communicate with vendors associated with financial aid programs
• Data entry of financial aid forms
• Maintain financial aid file system

Education/Training

• Prior experience with financial aid preferred.
• A knowledge and general understanding of accounting and bookkeeping, with accurate math skills
• Experience with customer service and ability to relate well to a diverse population
• Ability to communicate effectively in both written and oral form
• Ability to give careful attention to detail
• A commitment to discern and maintain confidentiality
• Computer competency with familiarity and proficiency with Microsoft Office software
• Familiarity with CampusVue SIS software preferred
• Familiarity with the Federal Direct Loan Program, its technical processes and its systems (e.g. EDConnect, COD, NSLDS) preferred

Qualifications

• Committed personal relationship with Jesus Christ required and a lifestyle consistent with the Seminary’s Community Values and Behavioral Commitments.
• Agreement with Denver Seminary’s statement of faith.
• Must be a self-starter
• Must have the ability to organize, communicate, and manage projects effectively and accurately
• Must make accuracy and attention to detail a priority
• Must take responsibility for daily duties while handling interruptions and multiple tasks that may occur simultaneously
• Must enjoy interacting with people and helping others solve problems
• Must have experience and knowledge of general office practices
• Must demonstrate a personable disposition and personal integrity in all professional areas

Denver Seminary prepares men and women to engage the world’s needs with the redemptive power of the Gospel and the life-changing truth of Scripture. Through our educational programs and mentoring process, the Seminary challenges students to grow spiritually, intellectually, and professionally, equipping them to lead God’s people in the accomplishment of His mission in the world. The position of Financial Aid Officer supports this mission by:

Outcomes

• A high overall student satisfaction rate with the Financial Aid Department and a consistent approach to improving student service and office efficiency.
• Students who communicate in a timely, professional, and confidential manner
• Meeting all deadlines with a high rate of accuracy
• Metrics of recruitment and retention will be maintained or increased by leveraging institutional aid

Typical Physical Demands and Working Conditions

Normal office working conditions, including computer usage, may require occasional standing, walking, long periods of sitting, climbing stairs, balancing, stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 25 pounds.

Equal Opportunity & Faith Commitment

Denver Seminary is an equal opportunity employer committed to excellence in all areas of ministry and operations. As a faith-based institution, Denver Seminary exercises its legal rights to prefer candidates who affirm and support our Statement of Faith and Community Values, consistent with applicable religious exemptions under federal law.

Accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Applicants who require accommodation during the application process should contact Human Resources.

Note: Employment is contingent upon proof of eligibility to work in the United States and successful completion of a background check.