Financial Advocate Representative

WRM Western Regional Medical Center; Goodyear (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

City of Hope is seeking a Financial Advocate Representative to support patient registration and financial counseling across inpatient and outpatient settings. The role includes explaining insurance benefits, collecting co-pays, and guiding patients through financial assistance programs.

Shift: M-F 7:30AM-4:00PM, located at City of Hope facilities in Arizona. The position requires 2–3 years’ experience with online applications and a HS diploma or equivalent, with City of Hope as an equal

Qualifications

• 2–3 years of professional experience in multifaceted online computer applications.
• HS Diploma or equivalent.
• City of Hope is an equal opportunity employer.

Responsibilities

• Conduct patient registration and financial counseling session for all patients upon inpatient and outpatient admission to the hospital.
• Deliver and obtain signature on all required registration documents and scan into electronic health record.
• Address patient/caregiver financial questions or concerns, may be done via phone, email or face-to-face interaction.
• Discuss patient financial assistance programme and deliver results of applications to patients.
• Perform routine daily admission/discharge/transfer functions related to registration.
• Explain patient insurance benefits and collect any up-front deductible or co-pay amounts due.
• Update patient demographic information in patient financial system.
• Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.

Skills

Online computer applications

Education

HS Diploma or equivalent

Job description

Financial Advocate Representative

About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centres for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer centre that is ranked among the top in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer centre in Orange County, California, and cancer treatment centres and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate: Shift: M-F 7:30AM-4:00PM

Job Responsibilities

• Conduct patient registration and financial counseling session for all patients upon inpatient and outpatient admission to the hospital.
• Deliver and obtain signature on all required registration documents and scan into electronic health record.
• Address patient/caregiver financial questions or concerns, may be done via phone, email or face-to-face interaction.
• Discuss patient financial assistance programme and deliver results of applications to patients.
• Perform routine daily admission/discharge/transfer functions related to registration.
• Explain patient insurance benefits and collect any up-front deductible or co-pay amounts due.
• Update patient demographic information in patient financial system.
• Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.

Requirements

• 2-3 years of professional experience in multifaceted online computer applications
• HS Diploma or equivalent
• City of Hope is an equal opportunity employer.
• City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

Each of us at City of Hope believes in and is dedicated to turning hope into reality. Every researcher, nurse, doctor, administrative professional or IT specialist brings his or her unique creativity and talent to the fight against cancer, diabetes and other life-threatening illnesses. Whether your interest is in the clinical, business, science or support service area, at City of Hope you will collaborate with the best and brightest colleagues, be challenged by engaging tasks and impact the lives of many people.