Financial Advocate Representative

City of Hope; Goodyear (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

City of Hope in Goodyear, AZ, seeks a Financial Advocate Representative to support patient registration and financial counseling for both inpatient and outpatient services. The role handles insurance questions, delivers benefit information, and collects upfront deductibles and co-pays, while maintaining accurate patient financial records.

The position requires 2-3 years of experience with online applications and a high school diploma or equivalent, with a standard M-F 7:30AM-4:00PM shift.

Qualifications

• 2-3 years of professional experience in multifaceted online computer applications.
• HS Diploma or equivalent.

Responsibilities

• Conduct patient registration and financial counseling session for all patients upon inpatient and outpatient admission to the hospital.
• Deliver and obtain signature on all required registration documents and scan into electronic health record.
• Address patient/caregiver financial questions or concerns, may be done via phone, email or face-to-face interaction.
• Discuss patient financial assistance program and deliver results of applications to patients.
• Perform routine daily admission/discharge/transfer functions related to registration.
• Explain patient insurance benefits and collect any up-front deductible or co-pay amounts due.
• Update patient demographic information in patient financial system.
• Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.

Skills

Online applications experience

Education

HS Diploma or equivalent

Job description

Financial Advocate Representative

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked among the top in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

***Shift: M-F 7:30AM-4:00PM***

The Rep, Financial Advocate position is responsible for Patient Registration for all patients, addressing any registration or insurance concerns from patients/caregivers, delivery of insurance benefit information, collection of up-front deductible and co-pay amounts, and maintaining accuracy and completeness of the patient financial record. They must conduct face-to-face interviews, telephone interaction and electronic contact functions and must maintain aspects of the patient financial record.

Job Responsibilities:

• Conduct patient registration and financial counseling session for all patients upon inpatient and outpatient admission to the hospital.

• Deliver and obtain signature on all required registration documents and scan into electronic health record.

• Address patient/caregiver financial questions or concerns, may be done via phone, email or face-to-face interaction.

• Discuss patient financial assistance program and deliver results of applications to patients.

• Perform routine daily admission/discharge/transfer functions related to registration.

• Explain patient insurance benefits and collect any up-front deductible or co-pay amounts due.

• Update patient demographic information in patient financial system.

• Perform additional duties as assigned to assist in the continued operations of the department and the enterprise and for the continued satisfaction of patients, their families, caregivers and fellow stakeholders.

Requirements:

2-3 years of professional experience in multifaceted online computer applications

HS Diploma or equivalent

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.