Financial Advocate — Member Solutions & Support

Kids for the Future; Albany (OR); Vor Ort; USD 61.606.000 - 76.994.000; Vollzeit

Zusammenfassung

Central Willamette Credit Union is seeking a Member Solutions Officer in Albany, OR to support members facing financial challenges with empathy and solutions.

You’ll handle collections, account management, and customer communications while protecting the credit union from losses and ensuring policy compliance.

The role emphasizes collaboration with attorneys and agencies, accurate recordkeeping, and ongoing professional development.

Qualifikationen

• Strong verbal and written communication skills.
• Knowledge of state, federal, and other collection regulations preferred.

Aufgaben

• Monitor delinquent loans and negative accounts to minimize losses.
• Contact members to arrange payments and provide relief options.
• Process payments, adjustments, and transactions accurately.
• Communicate with members by phone and in writing.
• Collaborate with attorneys, repossession agents, and collection agencies.
• Prepare reports on collection activities for management.
• Ensure compliance with policies and regulations.
• Suggest process improvements and charge-offs when appropriate.

Kenntnisse

Communication

Relationship building

Organization

Computer literacy

Regulations knowledge

Ausbildung

High School Diploma/GED

Jobbeschreibung

Central Willamette Credit Union is seeking a Member Solutions Officer in Albany, OR to support members facing financial challenges with empathy and solutions.

You’ll handle collections, account management, and customer communications while protecting the credit union from losses and ensuring policy compliance.

The role emphasizes collaboration with attorneys and agencies, accurate recordkeeping, and ongoing professional development.