Financial Advocacy Associate

Valley Medical Center & Clinics; Renton (WA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan

Generous paid time off

Life and disability insurance

Flexible spending accounts

Wellness and assistance programs

Job summary

Valley Medical Center & Clinics in Renton, WA seeks a Financial Advocate to help patients explore payer sources and financing options before services. The role provides self-pay quotes and information on financial assistance programs, aiming to ensure accounts are financially secure and patient relations remain positive.

Ideal candidates have an associate degree or higher, 3+ years in insurance verification or revenue cycle, and familiarity with EPIC, Word, and Outlook.

Qualifications

• Associate degree required or equivalent; 4-year degree preferred.
• Minimum three years' experience in insurance verification, Medicaid eligibility or related revenue cycle work.
• Proficient with Word and Outlook; EPIC experience preferred.
• Strong organizational and prioritization abilities.
• Knowledge of payer reimbursement processes and insurance terminology.
• Basic CPT/HCPCS/ICD-10 understanding and medical terminology.
• Problem solving, reliability and independent work style.
• Good attendance and job performance.

Responsibilities

• Provide financial advocacy and explore payer sources to secure payments.
• Offer self-pay quotes, financing options and financial assistance information.
• Communicate clearly to maintain positive patient relations and reimbursements.
• Assist in navigating payer processes and documentation.

Skills

Organizational skills

Interpersonal skills

Conflict resolution

Payer reimbursement knowledge

Problem solving

Reliability

Education

Associate degree or equivalent experience

4-year college degree preferred

Tools

EPIC system

Microsoft Word

Outlook

Job description

• Compensation: USD 25.92 - USD 43.32 - hourly

Company Description

About Valley Medical Center & Clinics

Founded in 1947, Valley Medical Center & Clinics (VMCC) is the oldest and largest public hospital district in Washington state and the largest nonprofit healthcare provider in South King County. Valley serves more than 600,000 residents through a comprehensive network of more than 50 primary, urgent, and specialty care clinics across South King County, and a 341-bed acute care hospital located in Renton. As a Level III Trauma Center, Valley provides advanced emergency, medical, surgical, and specialty care, including cancer treatment, heart and vascular services, neurosciences, orthopedics, stroke and spine care, childbirth and neonatal services, and critical care. Guided by our mission of caring for our community like family, Valley is committed to improving the health and well‑being of the vibrant communities we serve through accessible, compassionate, high-quality care. Learn more at valleymed.org.

Job Description

This position is responsible to provide financial advocacy for patients and Valley Medical Center by exploring payer sources as well as payment options to ensure accounts are financially secure prior to rending services. This position provides self-pay price quotes, alternative financing information and information regarding financial assistance programs. All communications are conducted in a manner that will result in positive patient relations and reimbursement for services.

Qualifications

Prerequisites

• Associate (2 year) degree required or equivalent experience, college (4 year) degree preferred.
• Minimum three years' experience with insurance verification, Medicaid eligibility application, revenue cycle functions, hospital/physician offices or related areas
• Ability to use Microsoft Word and Outlook; EPIC system experience preferred.

General Qualifications

• Strong organizational skills and ability to prioritize tasks
• Strong conflict resolution skills as well as interpersonal skills and ability to build rapport with a wide variety of individuals
• Knowledge of payer reimbursement processes and insurance terminology
• Basic understanding of procedure codes (CPT, HCPCS, ICD-10 coding, etc.)
• Working knowledge of medical terminology
• Ability to identify and solve problems independently
• Demonstrates reliable attendance and job performance
• Requires manual and finger dexterity and vision corrected to normal range.

Additional Information

Build your future with Valley Medical Center & Clinics! Join a team that values its people and offers excellent benefits and opportunities to grow.

• Medical, dental, and vision insurance
• Retirement plan with employer contributions
• Generous paid time off, including vacation, sick leave, and holidays
• Life and disability insurance
• Flexible spending accounts
• Employee wellness and assistance programs

Valley Medical Center & Clinics is committed to equal employment opportunity (EEO) and nondiscrimination in all aspects of employment and participation in its programs.

We do not provide sponsorship opportunities at this time.

• Valley Medical Center & Clinics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.