Finance Solutions Specialist II: Needs-Based Banking

UNITED COMMUNITY BANK; Coral Gables (FL); On-site; USD 34,000 - 49,000; Full time

Job summary

United Community Bank is seeking a Universal Banker II to deliver exceptional customer experiences while handling everyday transactions and needs-based conversations about financial wellness.

You will promote retail banking products, assist with loans, set appointments, and support cross-selling across bank areas. The role requires 1+ years of banking experience, an NMLS license, and a commitment to accurate, compliant service in a full-time, on-site position.

Qualifications

• NMLS license required.
• 1+ years of banking and cash handling.
• 1+ years of lending experience.
• Demonstrated analytical, accuracy, and problem-solving skills.
• Strong verbal and written interpersonal communication skills.
• Ability to uncover and provide solutions to meet customer needs.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers' needs, while considering their unique perspectives and priorities.
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank.
• Educate customers on options for managing transactions using technology and all other tools and resources available.
• Apply product and service knowledge to effectively solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

NMLS license

Banking experience

Cash handling

Lending experience

Analytical skills

Interpersonal communication

Needs-based selling

Job description

United Community Bank is seeking a Universal Banker II to deliver exceptional customer experiences while handling everyday transactions and needs-based conversations about financial wellness.

You will promote retail banking products, assist with loans, set appointments, and support cross-selling across bank areas. The role requires 1+ years of banking experience, an NMLS license, and a commitment to accurate, compliant service in a full-time, on-site position.