Finance Manager - CXI Strategy & Analytics

Amazon; Seattle (WA); On-site; USD 95,000 - 163,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Finance Manager to partner with the CXI team, shaping how we measure and fund customer experience improvements. You will build financial models, validate investments, and establish frameworks for sizing and controls across CX initiatives.

You will collaborate with senior leaders to influence roadmaps, optimize resources, and reflect CX impact in planning. The role emphasizes data-driven insights and scalable finance processes using AI and automation.

Qualifications

• Bachelor's degree in finance, accounting or related field.
• 5+ years of tax, finance or a related analytical field experience.
• 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience.
• 5+ years of applying key financial performance indicators (KPIs) to analyses experience.
• 5+ years of building financial and operational reports/data sets that inform business decision-making experience.

Responsibilities

• Build and own financial models for CX improvement investment decisions, partnering with program teams on inputs, assumptions, and design.
• Drive finance validation of CX improvement projects across CXI's customer journey domains; ensuring sizing rigor and clear accountability for outcomes.
• Develop and maintain entitlement and sizing frameworks that enable consistent evaluation of initiatives across CXI's portfolio, establishing financial controls and validating impact methodologies.
• Partner directly with senior business leaders to deliver financial insights that influence roadmap prioritization and resource allocation.
• Collaborate with CS Finance FP&A, Contact Forecasting, and Capacity Planning to ensure CXI's impact is accurately reflected in planning assumptions.
• Partner with upstream finance and business teams to align on CX improvement impact, drive shared accountability, and ensure consistent representation across organizations.
• Champion AI/automation tools to drive productivity gains and build scalable finance processes.
• Synthesize large volumes of data and present findings to senior management, leading with conclusions and recommendations.

Skills

Cross-functional initiatives

Financial performance

Financial modeling

Data analysis

Education

Bachelor's degree in finance or accounting

Tools

SQL

MS Access

Essbase

Cognos

Oracle

SAP

Lawson

JD Edwards

Job description

Amazon is seeking a Finance Manager to partner with the CXI team, shaping how we measure and fund customer experience improvements. You will build financial models, validate investments, and establish frameworks for sizing and controls across CX initiatives.

You will collaborate with senior leaders to influence roadmaps, optimize resources, and reflect CX impact in planning. The role emphasizes data-driven insights and scalable finance processes using AI and automation.