Finance Manager, AI-Driven CX Strategy

Amazon; Seattle (WA); On-site; USD 95,000 - 163,000; Full time

Benefits offered by this job

RSUs

Sign-on payments

Health insurance

401(k) matching

Job summary

Amazon is seeking a Finance Manager for the Worldwide Customer Service organization, based in Seattle, WA. You will build advanced financial models for multi-million dollar investments and partner with senior leaders to shape budgeting, forecasting, and strategic decisions in a fast-moving environment.

The role emphasizes designing scalable finance processes, leveraging AI tools, and mentoring team members while working across Product, Tech, and Finance to drive measurable business impact.

Qualifications

• 5+ years of tax, finance or a related analytical field experience.
• 5+ years of leading cross-functional initiatives that drive financial performance and strategy.
• 5+ years of dissecting financial data and identifying patterns that support business strategy.

Responsibilities

• Build and own financial modeling for multi-million dollar investment decisions, partnering with the business on inputs and design.
• Partner with senior leaders to deliver financial insights driving strategic decisions across CS.
• Lead business reviews, presenting financial summaries and insights to CS Leadership.
• Navigate ambiguity across organizational changes, shifting priorities and evolving charters.
• Champion and leverage AI/automation tools to drive productivity gains in finance processes.
• Proactively design mechanisms to enable performance monitoring.
• Synthesize large data volumes and present findings with conclusions and recommendations.
• Lead cross-functional workstreams across Product, Tech, Science, and Finance to drive adoption of changes.

Skills

Financial modeling

Cross-functional partnership

Data analysis

AI tools awareness

Education

MBA

CPA

Tools

SQL

MS Access

Essbase

Cognos

Oracle

SAP

Lawson

JD Edwards

Job description

Amazon is seeking a Finance Manager for the Worldwide Customer Service organization, based in Seattle, WA. You will build advanced financial models for multi-million dollar investments and partner with senior leaders to shape budgeting, forecasting, and strategic decisions in a fast-moving environment.

The role emphasizes designing scalable finance processes, leveraging AI tools, and mentoring team members while working across Product, Tech, and Finance to drive measurable business impact.