Finance Clerk I

City of Manhattan, Kansas; Manhattan (KS); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision

Paid Holidays

Paid Vacation

Education Reimbursement

KPERS retirement

Cell Phone provided

Boot, Clothing & Vehicle Allowances

Zusammenfassung

City of Manhattan, Kansas in Manhattan, KS is seeking a Regular, Non-Exempt Finance Clerk to support the Customer Service office. The role handles walk-in customers, creates and terminates utility accounts, issues licenses and permits, operates a multi-line phone system, balances cash, and processes mail.

Essential duties include processing payments, assisting utility customers, and providing backup support to staff.

Qualifikationen

• High school diploma, GED, or equivalent.
• Two (2) years professional work experience in customer service.
• Valid driver’s license.

Aufgaben

• Accepts and processes payments, licenses, and permits.
• Assists utility customers in all aspects of their accounts.
• Performs Administrative Support Duties as Required (respond to information requests, handle mailing, order office supplies).
• Attends meetings and training, prepares reports, manages difficult customer interactions, maintains records and documentation, ensures regulatory compliance.

Kenntnisse

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

Regular, Non-Exempt

Starting Salary Range: $18.15 - $21.78/hour, DOQ

Closing Date: Open until filled, may close at any time

Shift/Workdays and Hours: Monday - Friday, 8:00AM - 5:00PM (Typically)

Description

The Finance Clerk contributes to the fast-paced daily operation of the Customer Service office by acting as initial contact for all City offices. This position has a diverse range of responsibilities including greeting and assisting walk-in customers; initiating, maintaining, and terminating utility customer accounts; producing work orders; and issuing licenses and permits; operating a multi-line phone system; cash balancing and handling mail.

Essential Functions

Accepts and processes payments, licenses, and permits.

• Performs receipt entry into electronic cash register, runs remittance processing, balances daily cash receipts; prepares daily cash update report, and bank deposits.
• Processes various licenses/permits including but not limited to, dangerous dog licenses, non-renewal permits and occupational licenses.
• Operates inserting machine for billing and delinquent notices as needed.
• Provides backup to other Customer Service staff members.

Assists utility customers in all aspects of their accounts.

• Sets up new utility customer accounts, terminates accounts, and ensures that information entered in the system is accurate and complete.
• Provides customer service for utility customers by answering questions and complaints, researching discrepancies in payments and customer accounts, and follow up with customers timely to satisfactorily resolve issues. Initiates payment agreements with approval from Customer Service Supervisor.

Performs Administrative Support Duties As Required.

• Respond to requests for information from staff and the general public regarding City programs, policies, procedures, and regulations while using proper business etiquette, and portraying a good public image.
• Responsible for effective and accurate handling of mailing needs.
• Orders and maintains inventory of office supplies for Finance Department and code invoices appropriately with supervisory approval.

Performs Additional Duties As Assigned.

• Attends meetings and training.
• Prepares reports.
• Manages stress brought about by interacting with potentially irate and/or defensive customers.
• Maintains all records and documentation.
• Ensures compliancy with all applicable regulations, policies, and procedures in all duties.

Requirements

Required Education and Experience

• High school diploma, GED, or equivalent.
• Two (2) years professional work experience in customer service.
• Valid driver’s license.

Preferred Education And Experience

• Three (3) years professional work experience in customer service.

Compensation & Benefits

• Boot, Clothing and Vehicle Allowances, if applicable.
• City issued Cell Phone, if applicable.
• Retirement/Pension - City employees are required by statute to contribute to the Kansas Public Employees Retirement System (KPERS). Voluntary retirement contributions are offered with Nationwide, Mission Square, and Empower KPERS 457.
• Medical, Dental, Vision - The City offers an excellent benefits package that includes wellness, medical, vision, dental, and prescription drug benefits.
• Paid Holidays – 10.5 paid holidays per year plus one additional floating holiday.
• Paid Vacation - 12 to 26 days per year based on years of service.
• Paid Sick Leave - 12 days per year.
• Paid Parental Leave - up to 6 weeks of paid leave.
• Education Reimbursement, Professional Development. Certifications/Licensure - The City will reimburse up to $8,000 per calendar year for tuition and fees. Professional Development funds are based on department budget. Certification/licensure may be reimbursed by the City.
• Other Benefits - Long-term disability, employer paid group life insurance, basic life insurance, employee assistance program and an array of voluntary benefit options.

The City of Manhattan is an Equal Opportunity Employer. We value diversity and believe the best workplaces bring together employees with diverse skill sets, backgrounds, experiences, and viewpoints to achieve common goals. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any basis protected by law.