Finance Chat Support Expert

OpenTrain AI; Northern (KY); Hybrid; USD 28,000 - 55,000; Part time

Benefits offered by this job

Fully remote

Part-time contractor

Job summary

OpenTrain AI is hiring a Finance Chat Support Expert to provide omnichannel chat support for SMB owners. The role combines finance support with AI training data tasks and requires deep accounting knowledge.

The contract is fully remote for US candidates, with approximately four months duration, part-time hours and at least 4 hours daily overlap with Pacific Time.

Qualifications

• Active use of QuickBooks Online (QBO) and strong accounting knowledge.
• Experience handling high-volume data-heavy financial queries.
• Comfort explaining financial concepts clearly in chat support.

Responsibilities

• Respond to customer queries through omnichannel chat.
• Handle accounting questions requiring deep financial expertise.
• Provide bookkeeping and financial guidance to SMB owners.

Skills

QuickBooks Online

Accounting/Bookkeeping

Omnichannel chat support

Financial data analysis

Tools

QuickBooks Online (QBO)

Job description

About OpenTrain

OpenTrain is the #1 platform for finding and building careers in AI training and data labeling. OpenTrain AI is recruiting contractors for projects where experienced professionals help improve the AI systems used for real-world financial guidance.

Creating an OpenTrain account is free, and candidates can build a profile and apply in minutes.

About AI Training Work

AI training is the human side of building artificial intelligence. Professionals review, write, and evaluate examples so AI models can provide more accurate and useful responses.

In this role, your finance knowledge and customer-support judgment will help improve models designed to assist small and medium-sized business owners with accounting and financial questions.

The Role

OpenTrain AI is seeking a Finance Chat Support Expert to provide omnichannel chat support for small and medium-sized business owners. You will answer general help questions as well as complex, data-heavy accounting queries that require strong financial expertise.

This fully remote contractor position combines finance support, financial data interpretation, and AI training. The expected duration is approximately four months, with a possible extension.

• Employment type: Contractor and part-time
• Location: Fully remote, applicants in the United States
• Language: English
• Duration: Approximately 4 months, with possible extension
• Schedule: At least 4 hours per day, up to 40 hours per week
• Availability: 4 hours of overlap with Pacific Standard Time
• Contract note: No paid vacation or leave

What You'll Do

You will support SMB business owners through omnichannel chat while creating and evaluating training data for finance-focused AI models. The work requires careful analysis, clear communication, and the ability to manage detailed accounting questions.

• Respond to customer queries through omnichannel chat platforms.
• Handle accounting-related questions that require deep financial expertise.
• Provide bookkeeping and financial guidance to SMB owners.
• Analyze and interpret financial data.
• Handle complex, data-driven accounting questions.
• Complete assigned PowerPoint-based tasks as needed.
• Contribute to AI training data that improves model capabilities in finance and accounting.

Required Qualifications

This role is suited to accounting and bookkeeping professionals who are comfortable using QuickBooks Online and responding to detailed customer questions. You should be able to explain financial concepts clearly while working with high-volume, data-heavy queries.

• Active user of QuickBooks Online, also known as QBO.
• Proven experience in accounting or bookkeeping.
• Prior experience with omnichannel chat support.
• Strong understanding of financial concepts and data analysis.
• Ability to handle complex, data-driven accounting questions.

Preferred Background

Experience supporting small and medium-sized businesses is especially relevant. SMB business owners with hands-on accounting experience, as well as accountants and bookkeepers accustomed to high-volume queries, may be a strong fit.

• Experience working with SMB clients.
• Hands-on accounting experience as an SMB business owner.
• Experience handling high-volume, data-heavy financial questions.

Why This Work Matters

Every major AI system depends on examples prepared and reviewed by people. By applying your accounting expertise to customer conversations and model training tasks, you can help shape how AI supports financial work while gaining experience in a rapidly growing technology field.

AI training projects are often remote and flexible, making this work possible alongside other professional or personal commitments, subject to the schedule requirements of this contract.