Finance Assistant II (Fully Remote)

Partner Company; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote work allowance

Meal voucher

Health insurance

Dental insurance

Life insurance

Wellness membership

Birthday day off

Year-end time off

Learning platform access

Job summary

Partner Company is seeking a dedicated customer support professional to serve as the first point of contact for inquiries related to accounting, tax, and platform usage. The role is fully remote with cross-team collaboration to ensure a smooth customer experience.

You will proactively reach out via phone, WhatsApp, and email, recording interactions until resolution and identifying opportunities to improve workflows and service quality.

Qualifications

• Completed or ongoing education in Accounting, Business Administration, or related field.
• Previous customer service experience and strong communication skills.
• Ability to work independently and manage priorities in a remote environment.

Responsibilities

• Be the first point of contact for customer inquiries related to accounting, tax, and platform usage.
• Proactively contact customers via phone, WhatsApp, and email to provide assistance.
• Record and track all interactions until resolution, keeping customers informed.

Skills

Communication

Customer service

Education

Accounting/Business Administration education

Job description

• You will be the first point of contact for customer inquiries related to accounting, tax, and platform usage.
• You will work fully remotely and collaborate across teams to ensure a smooth customer experience.

Responsibilities:

• Proactively contact customers via phone, WhatsApp, and email to provide assistance.
• Record and track all interactions until resolution, keeping customers informed.
• Identify opportunities to improve workflows and service quality.

Requirements:

• Completed or ongoing education in Accounting, Business Administration, or related field.
• Previous customer service experience and strong communication skills.
• Ability to work independently and manage priorities in a remote environment.
• Remote work allowance and meal voucher.
• Health and dental insurance, life insurance, and wellness membership.
• Birthday day off, extra year-end time off, and access to a learning platform.

Partner Company

They provide financial support and platform services for clients. They foster a collaborative, innovative, and supportive remote culture, aiming for professional growth and teamwork.