File Clerk (OA)

Veterans Health Administration; Jefferson Barracks (MO); On-site; USD 40,000 - 66,000; Full time

Job summary

The Veterans Health Administration at the St. Louis VA Medical Center seeks experienced staff to maintain accessible health information and support patient care through scanning, indexing, quality review, and tracking of health and administrative documents.

This role contributes to the ongoing maintenance of the electronic health records system. Applicants must meet qualification standards, including education and experience criteria, with emphasis on customer service, integrity, and teamwork.

Qualifications

• Competencies include customer service, flexibility, integrity, interpersonal skills, reading comprehension, self-management, and teamwork.
• Education: two years of education beyond high school may substitute for experience.
• Combination: education plus experience can qualify at this grade level.

Responsibilities

• Maintain accessible health information and support direct and indirect patient care.
• Receive, prepare, scan, index, and review health and administrative documents.
• Track disposition of records and support maintenance of electronic health records system.
• Provide efficient service and quality review within the Health Information Management section.

Skills

Customer Service

Flexibility

Integrity/Honesty

Interpersonal Skills

Reading Comprehension

Self-Management

Teamwork

Education

Two years education beyond high school

Job description

This position is located within the Health Information Management section at the St. Louis VA Medical Center. The primary purpose of this position is to maintain accessible health information and provide efficient service supporting direct and indirect patient care through the timely receipt, preparation, scanning, indexing, quality review, tracking, and disposition of health and administrative documents. The position supports the continued maintenance of the electronic health records system.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2026. You may qualify based on your experience and/or education as described below:

• General Experience: You must have one year of general experience. Examples of general experience would typically include, but are not limited to: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education beyond high school.
• Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of general experience and education beyond high school.

You will be rated on the following Competencies for this position:

• Customer Service
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Self-Management
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly sedentary; however, until records have been automated, work may involve considerable walking, standing and bending in the search for health records. There is lifting and carrying of bulky records and boxes, usually not to exceed 50 pounds. Pushing carts is routine for retiring records.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.